BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Distribution Strategy Group - ECPv6.17.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Distribution Strategy Group
X-ORIGINAL-URL:https://distributionstrategy.com
X-WR-CALDESC:Events for Distribution Strategy Group
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260729T120000
DTEND;TZID=America/New_York:20260729T130000
DTSTAMP:20260716T205020Z
CREATED:20260611T210112Z
LAST-MODIFIED:20260716T205020Z
UID:10000592-1785326400-1785330000@distributionstrategy.com
SUMMARY:07/29/26 BPS: State of Customer Experience in Distribution
DESCRIPTION:Best Practice Study \n\n\n\nState of Customer Experience in Distribution\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nDistributors are investing in customer experience but their customers aren’t always noticing. Here’s what the data shows. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCustomer expectations in wholesale distribution are rising faster than most companies are moving to meet them. Digital-first buying behaviors\, demand for self-service\, and the influence of B2C experiences are reshaping what distributors need to deliver and the gap between what customers expect and what they actually get is becoming a measurable competitive liability. \n\n\n\nIn this session\, DSG will present findings from its latest State of Customer Experience in Distribution research. The data reveals where distributors are investing\, where customers say the experience is falling short\, and which improvements are generating the strongest loyalty and revenue impact. The discussion will translate the research into practical priorities for distribution leaders looking to close the gap. \n\n\n\nKey Takeaways \n\n\n\n\nWhat the latest data reveals about customer experience expectations in wholesale distribution\n\n\n\nWhere distributors are losing customers due to experience gaps they may not be tracking\n\n\n\nWhich CX investments are producing the clearest return in retention and wallet share\n\n\n\nHow digital and human touchpoints are working together in the highest-performing distribution relationships\n\n\n\nWhat separates distributors customers describe as easy to do business with from those they are quietly replacing\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nHow customer experience expectations have shifted and what distributors need to do differently in response\n\n\n\nWhich channels\, processes\, and interactions matter most to distribution customers right now\n\n\n\nHow to identify and prioritize the CX gaps with the highest business impact\n\n\n\nWhat the research says about the connection between customer experience and financial performance in distribution\n\n\n\n\nWho Should Attend \n\n\n\nExecutives benchmarking their CX performance against industry peers \n\n\n\nSales and commercial leaders responsible for customer retention and growth \n\n\n\nOperations and service leaders accountable for the day-to-day customer experience \n\n\n\n\n\n\n\n\n\nSpeaker\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nManaging Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nMacey Dodd \n\n\n\nAnalytics Solutions Manager\, Distribution Strategy Group \n\n\n\n\n\n\n\n\n\n\n\n\nSponsors\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nManaging Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nJonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience\, define value proposition\, estimate sales potential\, and create digital strategy. \n\n\n\n\n\n\n\n\n\n\n\n\n\nMacey Dodd \n\n\n\nAnalytics Solutions Manager\, Distribution Strategy Group \n\n\n\n\n\n\n\nMacey has separate degrees in economics and statistics. She has researched business incentives for the Economic Development Department of Loveland\, CO. She has conducted spatial data analysis on tornadoes and weather patterns for the University of Illinois. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/07-29-26-bps-state-of-customer-experience-in-distribution/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/06/07-29-26-BPS-Featured-Image-1.png
END:VEVENT
END:VCALENDAR