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DTSTART;TZID=America/New_York:20260617T120000
DTEND;TZID=America/New_York:20260617T130000
DTSTAMP:20260616T162746
CREATED:20260521T165058Z
LAST-MODIFIED:20260610T190059Z
UID:10000584-1781697600-1781701200@distributionstrategy.com
SUMMARY:06/17/26 TLP: Fixing the Data Problem for AI
DESCRIPTION:Technology Leader Panel \n\n\n\nFixing the Data Problem for AI\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nThe most ambitious AI strategy cannot outperform the data feeding it. Here’s how distributors are fixing the foundation. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nEvery AI initiative in distribution eventually runs into the same wall: the data. Inconsistent product information\, unreliable customer master data\, siloed transactional systems\, and uneven governance make it difficult for distributors to move AI projects from pilot to production. The most ambitious AI strategy cannot outperform the data feeding it\, and many of the AI investments distributors are making today will underdeliver until the data foundation is addressed. \n\n\n\nIn this Technology Leader Panel\, we examine what it actually takes for distributors to fix the data foundation AI depends on. The discussion covers where data quality breaks down across product\, customer\, and transactional systems\, how to prioritize cleanup and governance without stalling AI progress\, the role of MDM\, PIM\, and modern data platforms in AI readiness\, and how leading distributors are sequencing data work alongside AI initiatives so the two reinforce each other rather than compete. \n\n\n\nKey Takeaways \n\n\n\n\nWhy data quality is the limiting factor for most AI initiatives in distribution\n\n\n\nWhere data breaks down across product\, customer\, and transactional systems\n\n\n\nHow to prioritize data cleanup and governance without stalling AI progress\n\n\n\nThe role of MDM\, PIM\, and modern data platforms in AI readiness\n\n\n\nWhat leading distributors are doing to align their data and AI roadmaps\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nWhere data problems most often derail distribution AI initiatives\, and how to spot them early.\n\n\n\nPractical sequencing for data cleanup\, governance\, and AI deployment so the two reinforce each other.\n\n\n\nHow modern data platforms\, MDM\, and PIM fit into an AI-ready architecture.\n\n\n\nWhat “good enough” data really looks like for AI use cases in distribution.\n\n\n\n\nJoin Us \n\n\n\nRegister to learn how distributors are fixing the data foundation their AI strategy depends on shaping the next wave of warehouse automation in distribution and operations leaders managing global supplier relationships. \n\n\n\n\n\n\n\n\n\nGuests\n\n\n\n\n\n\n\n\n\n\n\n\nSam Bobb \n\n\n\nCo-Founder and CTO\, Kaavio \n\n\n\n\n\n\n\n\n\nJay Schneider \n\n\n\nFounder\, President\, B2B-Squared \n\n\n\n\n\n\n\n\n\n\n\n\nSponsor\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nGuests\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nSam Bobb \n\n\n\nCo-Founder and CTO\, Kaavio \n\n\n\n\n\n\n\nSam works toward one mission: “Product data should work as hard as the people who depend on it.” Prior to Kaavio\, Sam spent years as a data and engineering leader inside companies that sell technical products to professional buyers\, driving 3x conversions and 50%+ revenue growth at Octopart (YC W07)\, building PIM and search for 10M+ products at Volition\, and serving as Head of Engineering. \n\n\n\nWhen he isn’t thinking about building revolutionary workflows\, you can find Sam skiing\, cooking\, and spending time with his dog Gus. \n\n\n\n\n\n\n\n\n\n\n\n\n\nJay Schneider \n\n\n\nFounder\, President\, B2B-Squared \n\n\n\n\n\n\n\nJay Schneider is the creator of the Platform Genius RFP and reports\, and a recognized authority in B2B eCommerce with 15+ years in the space as both a practitioner and advisor. He helped Nutricia NA (Danone) build a successful B2B platform and has worked with leading B2B agencies (B2X Partners\, Brilliance Business Solutions) and software platforms. In 2019\, he founded B2B Squared\, where he has built the Platform Genius selection tool\, the Flywheel B2B marketing automation platform\, and multiple frameworks that help distributors and manufacturers accelerate their digital transformation. A noted speaker and author\, Jay is also Publisher and Editor of The Digital Roadmap newsletter and a certified B2B eCommerce Association coach. \n\n\n\n\n\n\n\nHost\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nIan Heller \n\n\n\nChief Strategy Officer\, Distribution Strategy Group \n\n\n\nIan Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then\, he’s held senior executive positions at four other publicly-held firms\, consulted with dozens of distributors\, and continues to write and speak extensively on how AI\, strategy\, channel evolution\, and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/06-17-26-tlp-fixing-the-data-problem-for-ai/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/05/06-17-TLP-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260708T120000
DTEND;TZID=America/New_York:20260708T130000
DTSTAMP:20260616T162746
CREATED:20260605T214626Z
LAST-MODIFIED:20260608T204553Z
UID:10000585-1783512000-1783515600@distributionstrategy.com
SUMMARY:07/08/26 TLP: Tools to Help Distributors Maximize Sales Productivity
DESCRIPTION:Technology Leader Panel \n\n\n\nTools to Help Distributors Maximize Sales Productivity\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nThe tools exist. The hard part is knowing which ones are worth your team’s time. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nSales teams at distribution companies are under more pressure than ever to do more with less. Territories are larger\, customer expectations are higher\, and the technology landscape is crowded with options that promise results but require real investment to evaluate and implement. \n\n\n\nThis Technology Leader Panel brings together technology leaders from across the distribution industry to cut through the noise. Panelists will share what tools are actually moving the needle for their sales teams\, how they approached rollout and adoption\, and what they would do differently. \n\n\n\nKey Takeaways \n\n\n\n\nA practical framework for evaluating sales productivity tools before you buy\n\n\n\nReal-world examples of technology implementations that improved rep performance\n\n\n\nCommon adoption barriers and how leading distributors have overcome them\n\n\n\nMetrics that matter when measuring sales productivity impact\n\n\n\nHow to align technology investment with sales team needs and workflows\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nWhich categories of sales tools are delivering measurable ROI in distribution\n\n\n\nHow to build an internal case for investing in sales productivity technology\n\n\n\nWhat good implementation and change management looks like in the field\n\n\n\nHow to avoid the most common mistakes distributors make when deploying new sales tools\n\n\n\n\nJoin Us \n\n\n\nRegister now to hear directly from technology leaders who have been through the process and have practical insights to share.ave of warehouse automation in distribution.\, and operations leaders managing global supplier relationships. \n\n\n\n\n\n\n\n\n\nPanelists\n\n\n\n\n\n\n\n\n\n\n\n\nKristen Thom \n\n\n\nSenior VP of Customer Experience\, White Cup \n\n\n\n\n\n\n\nComing Soon! \n\n\n\nConga \n\n\n\n\n\n\n\n\n\n\n\n\nSponsors\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPanelists\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nKristen Thom \n\n\n\nSenior VP of Customer Experience\, White Cup \n\n\n\n\n\n\n\nKristen Thom is the Senior VP of Customer Experience at White Cup. She joined White Cup\, formerly Compass Sales Solutions\, in 2013. With a customer-first commitment\, Kristen has held roles across implementation\, support\, development\, product management\, and customer success. She has almost 10 years of experience in the office technology space and almost 5 years of experience in the distribution industry. Kristen lives in Boise\, Idaho with her husband\, two dogs\, and extended family. \n\n\n\n\n\n\n\n\n\n\n\n\n\nComing Soon \n\n\n\nConga \n\n\n\n\n\n\n\nBio \n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nCo-Founder and Managing Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nJonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience\, define value proposition\, estimate sales potential\, and create digital strategy. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/tools-to-help-distributors-maximize-sales-productivity-2/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/06/07-08-TLP-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260709T120000
DTEND;TZID=America/New_York:20260709T130000
DTSTAMP:20260616T162746
CREATED:20260605T225253Z
LAST-MODIFIED:20260605T225254Z
UID:10000586-1783598400-1783602000@distributionstrategy.com
SUMMARY:07/09/26 AIN&G  
DESCRIPTION:AI News and Gurus \n\n\n\nAI News and Gurus: The Show for Intelligent Distributors\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nThe technology exists to personalize every buyer interaction. Here’s what it actually takes to make it work in distribution. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nArtificial intelligence is reshaping how distributors attract\, serve\, and retain customers — and the pressure to act is no longer theoretical. From AI-assisted quoting and product discovery to personalized digital storefronts\, the technology is available. The harder question is how to deploy it in ways that actually move revenue. \n\n\n\nIn this episode\, industry guest Scott Wagner of Border States joins to share a practitioner’s perspective on where AI is creating real value on the sales and customer experience side of distribution. Joining him is a technology guest from OroCommerce to discuss how AI capabilities are being built into B2B commerce platforms — and what distributors should be looking for when they evaluate their digital infrastructure. \n\n\n\nKey Takeaways \n\n\n\n\nWhere AI is delivering measurable results in distribution sales and customer engagement\n\n\n\nHow B2B commerce platforms are integrating AI to improve the buying experience\n\n\n\nWhat separates distributors who are seeing ROI from those still in pilot mode\n\n\n\nHow to evaluate AI features in commerce platforms without getting lost in vendor claims\n\n\n\nWhat the next 12 months look like for AI in distribution digital commerce\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nHow distributors are using AI to improve product discovery\, recommendations\, and self-service\n\n\n\nWhat AI-powered commerce looks like in practice for mid-market and enterprise distributors\n\n\n\nHow to align technology investment with customer experience goals\n\n\n\nWhich AI capabilities are table stakes now versus what is still emerging\n\n\n\n\nWho Should Attend \n\n\n\nIT and operations leaders responsible for evaluating and implementing commerce platforms \n\n\n\nDistribution executives evaluating digital commerce investments and AI strategy \n\n\n\nSales and marketing leaders looking to improve customer engagement through technology \n\n\n\n\n\n\n\n\n\nGuests\n\n\n\n\n\n\n\n\n\n\n\n\nScott Wagner \n\n\n\nDirector of Industry Transformation at the National Association of Electrical Distributors (NAED) \n\n\n\n\n\n\n\nComing Soon \n\n\n\nOroCommerce \n\n\n\n\n\n\n\n\n\n\n\n\nSponsors\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nGuests\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nScott Wagner \n\n\n\nDirector of Industry Transformation at the National Association of Electrical Distributors (NAED) \n\n\n\n\n\n\n\nScott Wagner is the Director of Industry Transformation at the National Association of Electrical Distributors (NAED)\, where he leads NAED’s Digital Center of Excellence (DCoE) with initiatives focused on driving innovation\, digital transformation\, and supply chain optimization across the industry. With over 35 years of experience in the electrical industry\, Scott’s career began as an electrician before moving into leadership roles at Schneider Electric and three major distributors — Mayer\, Rexel\, and Border States. His expertise spans operations\, warehousing\, sales\, marketing\, analytics\, and people development\, giving him a unique\, hands-on perspective on the challenges and opportunities facing today’s distributors. Scott is passionate about helping companies harness data\, technology\, and practical strategies to improve efficiency\, strengthen partnerships\, and deliver greater value across the supply chain. \n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nBrian Hopkins \n\n\n\nChief Operations Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\nBrian Hopkins is recognized for his expertise in customer service and operational efficiency within the industrial distribution sector. His career trajectory showcases a series of impactful leadership roles\, marked by innovation and strategic growth. \n\n\n\n\n\n\n\n\n\n\n\n\n\nBrooks Hamilton \n\n\n\nFounder and CEO\, AI Strategy Advisors \n\n\n\n\n\n\n\nBrooks Hamilton is the founder and CEO of AI Strategy Advisors\, which helps large enterprises build and implement AI strategies. With a deep understanding of both AI technology and business operations\, his company is positioned to help organizations navigate the rapidly evolving AI landscape. Previously\, Brooks held executive positions at Zilliant\, where he worked with dozens of leading distributors to design and deploy AI sales\, pricing\, and revenue management applications.  \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/07-09-26-aing/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/06/0709-AING-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260714T120000
DTEND;TZID=America/New_York:20260714T130000
DTSTAMP:20260616T162746
CREATED:20260610T183721Z
LAST-MODIFIED:20260610T204044Z
UID:10000587-1784030400-1784034000@distributionstrategy.com
SUMMARY:07/14/26 BPS: Top 25 AI Distributors: Announcement and Analysis
DESCRIPTION:Best Practice Study \n\n\n\nTop 25 AI Distributors: Announcement and Analysis\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nTwenty-five distributors figured out how to make AI work. Here’s what they have in common. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nEvery year\, a handful of distributors pull ahead\, not because they had bigger budgets or more resources\, but because they made smarter decisions about where and how to apply technology. This year’s Top 25 AI Distributors list identifies the companies setting the standard for AI adoption in wholesale distribution. \n\n\n\nIn this Best Practice Series session\, DSG will reveal the 2026 Top 25 AI Distributors and walk through the analysis behind the rankings. The discussion will cover what these companies are doing differently\, which AI applications are showing up most consistently among leaders\, and what the rest of the industry can take from their example. \n\n\n\nKey Takeaways \n\n\n\n\nThe 2026 Top 25 AI Distributors revealed\, with context on what earned each company its place\n\n\n\nThe AI use cases most common among leading distributors right now\n\n\n\nHow the gap between AI leaders and the broader market is widening\n\n\n\nPractical patterns from top performers that any distributor can apply\n\n\n\nWhat the data suggests about where AI adoption in distribution is headed next\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nWhich distributors are leading on AI adoption and why they were selected\n\n\n\nThe specific applications and strategies driving results among top performers\n\n\n\nHow to benchmark your own AI progress against industry leaders\n\n\n\nWhere to focus your AI investment to close the gap with the top tier\n\n\n\n\nWho Should Attend \n\n\n\nTechnology leaders looking for validated examples of AI done well in distribution \n\n\n\nDistribution executives tracking AI adoption across the industry \n\n\n\nStrategy and operations leaders benchmarking their technology programs \n\n\n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\nIan Heller \n\n\n\nCo-Founder and Chief Strategy Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nCo-Founder and Managing Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nBrian Hopkins \n\n\n\nChief Operations Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nIan Heller \n\n\n\nCo-Founder and Chief Strategy Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\nIan Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then\, he’s held senior executive positions at four other publicly-held firms\, consulted with dozens of distributors\, and continues to write and speak extensively on how AI\, strategy\, channel evolution\, and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University. \n\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nManaging Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nJonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience\, define value proposition\, estimate sales potential\, and create digital strategy. \n\n\n\n\n\n\n\n\n\n\n\n\n\nBrian Hopkins \n\n\n\nChief Operations Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\nBrian Hopkins is recognized for his expertise in customer service and operational efficiency within the industrial distribution sector. His career trajectory showcases a series of impactful leadership roles\, marked by innovation and strategic growth. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/top-25-ai-distributors-announcement-and-analysis/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/06/07-14-26-BPS-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260715T120000
DTEND;TZID=America/New_York:20260715T130000
DTSTAMP:20260616T162746
CREATED:20260610T203712Z
LAST-MODIFIED:20260610T204012Z
UID:10000588-1784116800-1784120400@distributionstrategy.com
SUMMARY:07/15/26 TLP: Using Technology to Drive Profits and Productivity
DESCRIPTION:Technology Leader Panel \n\n\n\nUsing Technology to Drive Profits and Productivity\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nMost distributors have the technology. Fewer have the results. This panel closes that gap. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nTechnology investments in distribution have never been larger — and the pressure to show returns has never been higher. Yet many distributors are still struggling to connect the tools they’ve deployed to the outcomes that matter: margin improvement\, operational efficiency\, and sustainable growth. \n\n\n\nThis Technology Leader Panel brings together practitioners from across the industry to examine what is actually working. The discussion will focus on which technology decisions are translating into measurable profit and productivity gains\, how leaders are building the internal discipline to get results from their investments\, and what separates distributors who are winning with technology from those still waiting for the payoff. \n\n\n\nKey Takeaways \n\n\n\n\nThe technology investments showing the clearest connection to profit improvement in distribution\n\n\n\nHow leading distributors are measuring productivity gains from their technology programs\n\n\n\nWhat it takes internally to turn a good technology deployment into a lasting performance advantage\n\n\n\nWhere distributors are over-investing relative to return\, and where the biggest gaps remain\n\n\n\nHow to build a technology roadmap that prioritizes profit and productivity over feature count\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nWhich applications and platforms are delivering the strongest ROI for distribution operations\n\n\n\nHow to evaluate technology performance beyond implementation metrics\n\n\n\nWhat the most effective technology leaders are doing differently to drive adoption and results\n\n\n\nHow to align your technology agenda with the financial outcomes your organization needs\n\n\n\n\nJoin Us \n\n\n\nRegister now to hear from technology leaders who are connecting their investments to real business results.. \n\n\n\n\n\n\n\n\n\nGuests\n\n\n\n\n\n\n\n\n\n\n\n\nComing Soon \n\n\n\nEpicor \n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\nSponsor\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nGuest\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nComing Soon \n\n\n\nEpicor \n\n\n\n\n\n\n\nBio \n\n\n\n\n\n\n\nHosts\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nIan Heller \n\n\n\nCo-Founder and Chief Strategy Officer\, Distribution Strategy Group \n\n\n\n\n\n\n\nIan Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then\, he’s held senior executive positions at four other publicly-held firms\, consulted with dozens of distributors\, and continues to write and speak extensively on how AI\, strategy\, channel evolution\, and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/using-technology-to-drive-profits-and-productivity-2/
CATEGORIES:Upcoming Program
ATTACH;FMTTYPE=image/png:https://distributionstrategy.com/wp-content/uploads/2026/06/07-15-TLP-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260729T120000
DTEND;TZID=America/New_York:20260729T130000
DTSTAMP:20260616T162746
CREATED:20260611T210112Z
LAST-MODIFIED:20260611T210303Z
UID:10000592-1785326400-1785330000@distributionstrategy.com
SUMMARY:07/29/26 BPS: State of Customer Experience in Distribution
DESCRIPTION:Best Practice Study \n\n\n\nState of Customer Experience in Distribution\n\n\n\n\n\n\n\n\nRegister Now\n\n\n\n\n\n\nDistributors are investing in customer experience but their customers aren’t always noticing. Here’s what the data shows. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCustomer expectations in wholesale distribution are rising faster than most companies are moving to meet them. Digital-first buying behaviors\, demand for self-service\, and the influence of B2C experiences are reshaping what distributors need to deliver and the gap between what customers expect and what they actually get is becoming a measurable competitive liability. \n\n\n\nIn this session\, DSG will present findings from its latest State of Customer Experience in Distribution research. The data reveals where distributors are investing\, where customers say the experience is falling short\, and which improvements are generating the strongest loyalty and revenue impact. The discussion will translate the research into practical priorities for distribution leaders looking to close the gap. \n\n\n\nKey Takeaways \n\n\n\n\nWhat the latest data reveals about customer experience expectations in wholesale distribution\n\n\n\nWhere distributors are losing customers due to experience gaps they may not be tracking\n\n\n\nWhich CX investments are producing the clearest return in retention and wallet share\n\n\n\nHow digital and human touchpoints are working together in the highest-performing distribution relationships\n\n\n\nWhat separates distributors customers describe as easy to do business with from those they are quietly replacing\n\n\n\n\nWhat You’ll Learn \n\n\n\n\nHow customer experience expectations have shifted and what distributors need to do differently in response\n\n\n\nWhich channels\, processes\, and interactions matter most to distribution customers right now\n\n\n\nHow to identify and prioritize the CX gaps with the highest business impact\n\n\n\nWhat the research says about the connection between customer experience and financial performance in distribution\n\n\n\n\nWho Should Attend \n\n\n\nExecutives benchmarking their CX performance against industry peers \n\n\n\nSales and commercial leaders responsible for customer retention and growth \n\n\n\nOperations and service leaders accountable for the day-to-day customer experience \n\n\n\n\n\n\n\n\n\nSpeaker\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nCo-Founder and Managing Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\n\n\n\n\n\nSponsors\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nSpeaker and Host\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nJonathan Bein\, Ph.D. \n\n\n\nCo-Founder and Managing Partner\, Distribution Strategy Group \n\n\n\n\n\n\n\nJonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience\, define value proposition\, estimate sales potential\, and create digital strategy. \n\n\n\n\n\n\n\n\nRegister Now
URL:https://distributionstrategy.com/event/07-29-26-bps-state-of-customer-experience-in-distribution/
CATEGORIES:Upcoming Program
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