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2021 State of Shopping and Buying in Distribution: Behind the Changing Customer Journey

Distribution Strategy Group
352 subscribers
No views 1 year ago
COVID transformed the customer journey in 2020, accelerating the move toward digital for both shopping and buying. Distributors are responding by changing how they’ve traditionally marketed and sold their products. But are they making the right moves based on real data? We went straight to the source, surveying and interviewing distributors’ customers on what they need for a seamless customer journey today. In this free webinar we shareed the results of our research on what your customers want in 2021 and beyond. In this webinar, you’ll learn: How the B2B customer journey has changed and what that means for you How customers prefer to shop – research, find, and select products – for their business How customers want to buy, or complete the transaction, with your business Future shopping and buying trends ...more
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2021 State of Shopping and Buying in Distribution: Behind the Changing Customer Journey
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2023Dec 22
COVID transformed the customer journey in 2020, accelerating the move toward digital for both shopping and buying. Distributors are responding by changing how they’ve traditionally marketed and sold their products. But are they making the right moves based on real data? We went straight to the source, surveying and interviewing distributors’ customers on what they need for a seamless customer journey today. In this free webinar we shareed the results of our research on what your customers want in 2021 and beyond. In this webinar, you’ll learn: How the B2B customer journey has changed and what that means for you How customers prefer to shop – research, find, and select products – for their business How customers want to buy, or complete the transaction, with your business Future shopping and buying trends

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Distribution Strategy Group

352 subscribers