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When the AI Agent Becomes the Customer: What Distributors Risk Losing
AI agents are starting to do the shopping. Not recommend. Not assist. Shop. Read More
Latest News
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Medline Adds Customers, Distribution Capacity as Sales Rise 11.6%
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C&S Deepens Retail Push with Majority Stake in Winn-Dixie
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Applied Industrial Targets $7 Billion as Automation, M&A Drive Growth Strategy
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QXO Expands Building Products Platform as Kodiak, TopBuild Deals Reshape Business
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Wholesale Prices Flat in July as Energy, Freight Costs Decline
Programs
Featuring David Collier with Arrow Electronics and Bill Erdely with Lucas Systems
Register Now: Featuring David Collier with Arrow Electronics and Bill Erdely with Lucas SystemsJoin us on August 19, 2026 at 9PT/12ET to hear senior distribution leaders discuss the forces shaping operations, marketing, and strategy.
State of Distributor CRM and Sales
Register Now: State of Distributor CRM and SalesJoin us on Aug 26, 2026 at 9PT/12ET to explore how CRM strategy, analytics, and top-performer sales practices are reshaping distributor performance.
Weekly Podcast with Ian Heller and Mark Brohan
Register Now: Weekly Podcast with Ian Heller and Mark BrohanJoin us Tues., Sept. 1, 2026 at 6AM PT / 9AM ET for weekly distribution industry news, analysis & on earnings, M&A, & AI decoded every week.
AI News and Gurus: The Show for Intelligent Distributors
Register Now: AI News and Gurus: The Show for Intelligent DistributorsJoin us on Sep 10, 2026 at 9PT/12ET to explore how distributors are integrating AI into strategic planning and growth execution.
Industry Insights
Our Products
Meet the RX Suite – Software for High-Performance Distributors
Customer Experience RX
Go beyond surveys—turn feedback into measurable change.
- Improve NPS by 6-9%
- Uncover root causes of bad customer experience
- Act fast with insights analyzed and refined by our CX experts
Demand RX
Find and fix wallet share gaps before your competitors do.
- Sell more to current accounts
- Identify hidden cross-sell opportunities
- The most accurate product in the market
- Target the right prospects that look like your best customers
Employee Experience RX
Create a vibrant and engaged workforce.
- Focus on what matters most to employees
- Predict risk areas before they impact performance
- Custom-built for distributors
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