Tom Vander Well

Tom Vander Well is President and CEO of Intelligentics, a research firm that has specialized in the B2B and distribution markets for over 35 years. Intelligentics provides a wide array of customer and market research, both quantitative and qualitative, for clients of all sizes along with several related services in the areas of quality assessment, training, coaching and consultation. Tom began working for Intelligentics in 1994, becoming a partner in 2005 and CEO in 2018. He is a popular speaker and writer on subjects like Customer Experience, Customer Satisfaction and Service Quality.