Today, the hidden cost of inefficient quoting is no longer limited to administrative overhead. It affects how distributors compete, how customers perceive them, and how effectively they can scale growth over time.
Despite so many businesses having a CRM in place, results remain underwhelming. Why? Because CRM is often installed, not implemented.
The real risk and opportunity live upstream: in how quotes are profiled, built, priced, and delivered.
Each chapter closes with a Monday Move, a single concrete action the reader can take the following week. Quinn said the structure was deliberate.
The shift is from monitoring to acting. A modern disruption response system does not stop showing a user what is wrong.
Reskilling and upskilling are strategies to ensure warehouses run smoothly after technological advancements.
Across verticals, the expansion activity reflects a consistent strategy: distributors are building larger, strategically located facilities to improve delivery speed and service levels in contractor-driven end markets.
Tim Skufca joined Palmer Holland in October 2025 as chief strategy officer, where he led strategic planning and mergers and acquisitions.
Tony Drew joins GME from HD Supply, where he most recently served as chief transformation officer.
Reister will oversee regional operations and support growth initiatives across Wiseway’s Midwest footprint, which serves electrical, plumbing and lighting customers.