A measured approach to AI will pay dividends down the line.
Operations
CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
A great customer experience isn’t a nice-to-have. It’s a must.
How to transform independent distributors into a unified force.
As employee well-being improves, their performance and productivity improve.
For infrastructure projects funded in whole or in part by federal financial assistance, “Made in the USA” is now a legal requirement.
Recently, the federal government implemented a powerful new domestic preference program called “Build America, Buy America,” or BABA.
How to become more important to channel partners and grow market share.
How distributors can approach pricing for profit maximization.
How distributors can set themselves on the right CX path.
Here’s a framework for distributors for selecting customer service automation solutions.
Companies are reaching to AI to decode the biggest supply chain challenges.
Customer-centered strategy is driving transformation at FleetPride.
Give your customer service agents virtual Ironman suits.
The window for large, across-the-board price increases has now closed.
Distributors need a modern-day activity costing model to turn around activity-negative customers.
Attacks in the Red Sea bring more instability.
How to sustain profit margins in today’s economy.
Learn how technology can help distributors keep the lights on.
How distributors can use AI to achieve greater efficiency and effectiveness.
Upcoming Programs
Technology Leader Panel: How AI is Redefining Sales and Marketing
April 25 @ 12:00 pm - 1:00 pm EDT
In a world where customer experience is king, AI is transforming sales and marketing operations for distributors. Distributors can use AI to better understand their customers, streamline processes and drive revenue growth.
Opportunities are vast for applying AI in sales and marketing, including:
- Predictive analytics for customer behavior
- Personalization
- Lead qualification
- Automation for administrative tasks
- Support from chatbots and virtual assistants
- Optimizing content
- Dynamic pricing
- Forecasting capabilities
Distributors also need to integrate the right technologies into their arsenal to take full advantage of these opportunities. Where should they start?
With extensive backgrounds in technology, marketing, sales and ecommerce, our panelists are well-positioned to share how AI can optimize and improve the effectiveness of their sales and marketing efforts. Join us April 25 at 9 PT/12 ET for this powerful program.
Details
- Date:
- April 25
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/how-ai-is-redefining-sales-and-marketing
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us as our panelists share how AI can optimize and improve the effectiveness of their sales and marketing efforts.
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Chief Strategy Officer, Ian Heller will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
Ian Heller describes how you should use this essential process to create accountability and help drive alignment around account potential.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
A measured approach to AI will pay dividends down the line.
CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
A great customer experience isn’t a nice-to-have. It’s a must.
How to transform independent distributors into a unified force.
As employee well-being improves, their performance and productivity improve.
For infrastructure projects funded in whole or in part by federal financial assistance, “Made in the USA” is now a legal requirement.
Recently, the federal government implemented a powerful new domestic preference program called “Build America, Buy America,” or BABA.
How to become more important to channel partners and grow market share.
How distributors can approach pricing for profit maximization.
How distributors can set themselves on the right CX path.
Here’s a framework for distributors for selecting customer service automation solutions.
Companies are reaching to AI to decode the biggest supply chain challenges.
Customer-centered strategy is driving transformation at FleetPride.
Give your customer service agents virtual Ironman suits.
The window for large, across-the-board price increases has now closed.
Distributors need a modern-day activity costing model to turn around activity-negative customers.
Attacks in the Red Sea bring more instability.
How to sustain profit margins in today’s economy.
Learn how technology can help distributors keep the lights on.
How distributors can use AI to achieve greater efficiency and effectiveness.
A measured approach to AI will pay dividends down the line.
CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
A great customer experience isn’t a nice-to-have. It’s a must.
How to transform independent distributors into a unified force.
As employee well-being improves, their performance and productivity improve.
For infrastructure projects funded in whole or in part by federal financial assistance, “Made in the USA” is now a legal requirement.
Recently, the federal government implemented a powerful new domestic preference program called “Build America, Buy America,” or BABA.
How to become more important to channel partners and grow market share.
How distributors can approach pricing for profit maximization.
How distributors can set themselves on the right CX path.
Here’s a framework for distributors for selecting customer service automation solutions.
Companies are reaching to AI to decode the biggest supply chain challenges.
Customer-centered strategy is driving transformation at FleetPride.
Give your customer service agents virtual Ironman suits.
The window for large, across-the-board price increases has now closed.
Distributors need a modern-day activity costing model to turn around activity-negative customers.
Attacks in the Red Sea bring more instability.
How to sustain profit margins in today’s economy.
Learn how technology can help distributors keep the lights on.
How distributors can use AI to achieve greater efficiency and effectiveness.