Digitally mature competitors are gaining share, and customers are quickly shifting to digital shopping and buying. That disruption has accelerated, with marketplaces proliferating, and product availability and fulfillment now commoditized. Supplier power is growing, and with it, a growing risk of forward integration and preference for alternate channels.
Those who win in this market will prioritize and deploy new technologies to support the customer journey. In this free report, we reveal the results of our research into how distributors are automating the customer experience, from when customers begin looking for solutions through fulfillment, delivery, payments and any related support and services.
Download this free report on the State of Technology in Distribution to learn:
- How distributors anticipate ongoing, rapidly changing technologies will affect them
- How distributors are using core technologies like ERP, CRM and Business Intelligence in their businesses
- How and where distributors plan to adopt new technologies such as item recognition and invoice automation at each stage of the customer journey