We finally have a practical way to document expertise and pass it down, and the distributors who use it will start the process of owning their customers more than their reps do.
Global Industrial also said it is expanding e-procurement and integrated ecommerce capabilities as more customers shift purchasing into digital procurement systems.
In our research conducted with the Heating, Air Conditioning, & Refrigeration Distributors International (HARDI), more than half of distributors reported little to no focus on remote engagement after the pandemic ended.
In a volatile market, buyers rely on the partner who helps them execute reliably and confidently when conditions change.
Both companies are expanding to support additional customers.
The distributor said sales rose 3.3% in the third quarter to $353.6 million, marking its second straight period of revenue growth.
The company’s largest strategic accounts continued to lead growth, while transactional and lower-retention customers saw a decline.
AI can help reps enhance customer relationships
B2B sales doesn’t have to be a grind.
It’s important to be proactive and purposeful.