Why This Matters to Distributors: UPS is reorganizing its global operations after completing a planned reduction in Amazon package volume and reconfiguring its network. The carrier is centralizing oversight of its transportation operations while putting more emphasis on health care, supply-chain services, and other higher-value logistics businesses.
UPS has overhauled its global operating structure after completing a planned reduction in Amazon package volume, putting its air and ground transportation networks under centralized leadership as it shifts toward higher-value logistics services.
The Atlanta-based carrier said the new structure took effect Sept. 1, two months after it completed its Amazon volume reduction and related network reconfiguration initiatives. UPS said the changes mark a shift in focus toward profitable growth.
Nando Cesarone was named executive vice president and chief global operations officer, giving him responsibility for much of the physical network that moves UPS shipments worldwide. His responsibilities include the company’s global air network and gateways, surface transportation, buildings and engineering, automotive operations, and its Intelligent Network of the Future initiative.
UPS said the operating model will standardize key processes across geographic markets while allowing local operations to respond to individual market needs. The company said the restructuring also supports its effort to expand beyond its traditional small-package business into integrated logistics services.
The changes follow UPS’ decision to reduce the amount of Amazon business moving through its network.
UPS announced in January 2025 that it had reached an agreement in principle with Amazon to reduce the volume it handled for the retailer by more than 50% by the second half of 2026. CEO Carol Tomé said at the time that Amazon was UPS’ largest customer but not its most profitable customer.
The reduction prompted UPS to reconfigure parts of its U.S. network as it sought to match capacity with lower package volume and concentrate on more profitable customers and services.
The latest restructuring also changes oversight of UPS’ U.S. businesses. Matt Guffey was named executive vice president and chief U.S. domestic officer, with responsibility for U.S. small package, Roadie, Happy Returns, The UPS Store and Mail Innovations.
UPS also created an executive vice president and chief global commercial strategy officer position. That executive will oversee global strategy, marketing and communications, product management, and pricing. UPS said it is searching for someone to fill the position.
“At UPS, we intend to leverage the full power of our global network,” Tomé said. “By combining global standardization with local market responsiveness, we will create greater efficiency, enhance customer experience, and strengthen our ability to grow around the world.”
The reorganization includes a leadership change in UPS’ international, health care and supply-chain operations.
Kate Gutmann retired Sept. 1 as executive vice president and president of international, health care and supply chain solutions. UPS said she retired for personal family reasons after nearly 37 years with the company. She will remain a strategic adviser through March 2027.
Wilfredo Ramos succeeded Gutmann as executive vice president and chief international, health care, and supply chain solutions officer. Ramos, a UPS employee for more than 20 years, previously led the company’s Asia-Pacific and brokerage businesses.
The management changes come as UPS expands its health care logistics operations. The company recently completed its $1.6 billion acquisition of Andlauer Healthcare Group, adding cold-chain and pharmaceutical logistics capabilities. UPS has also acquired European health care logistics providers Frigo-Trans and BPL.
UPS reported $88.7 billion in revenue in 2025 and has about 460,000 employees. The company operates in more than 200 countries and territories.
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