Why This Matters to Distributors: Medline’s withdrawal requires customers to arrange repairs, replacements, or refunds for affected equipment. The company’s latest instructions allow beds to remain in use under specified conditions while customers work through those options.
Medline is exiting its branded bed business in a withdrawal it estimates could cost up to $220 million and has introduced a repair option for some affected equipment.
The medical products manufacturer and distributor began the voluntary withdrawal Oct. 14 and disclosed its cost estimate in an Oct. 21 securities filing. In an updated customer notice dated Oct. 24, Medline added the repair option and revised its instructions for beds still in use.
The withdrawal covers all Medline-branded homecare, bariatric and long-term care beds, along with associated hand controls, accessories, replacement parts, and packages containing beds. The affected products generated approximately $60 million in sales during the 12 months ending June 27, according to the filing.
Medline expects to incur the costs in 2026 and 2027 through inventory write-offs, disposal expenses, and customer credits. The company said its estimate remains preliminary and depends partly on customer participation; actual credits could differ substantially.
Under the updated customer notice, certain beds may qualify for repairs through a Medline-authorized process. If equipment is ineligible for repair, the company will work with customers to determine whether they qualify for a replacement or a full or partial refund of the original purchase price.
Those options may be available for certain beds, rails, mattresses, and accessories purchased within the past five years. Products purchased more than five years ago remain subject to the withdrawal and revised operating instructions, Medline said.
Medline said it developed the revised instructions in consultation with the U.S. Food and Drug Administration to help maintain care and reduce disruptions. Affected equipment may remain in use under those instructions until the bed is repaired or replaced.
Users should keep beds unplugged except when making necessary positioning adjustments and should not use extension cords. Whenever possible, a second person should assist with bed use and movement. Customers should not attempt repairs or modifications unless Medline specifically authorizes them through its repair process.
“We recognize the challenges this field action creates for you and those in your care,” Medline said in the notice, signed by Kinga Almasan, senior director of regulatory compliance.
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