Thought Leadership and Software for Wholesale Change Agents
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True Omnichannel: Digital, Sales, Branches & Phones – Part 2: Distributors That Do It Right
Watch Now: True Omnichannel: Digital, Sales, Branches & Phones – Part 2: Distributors That Do It RightIn Part 2 of our exploration of True Omnichannel, we use real world examples from distributors who have figured out how to ensure customers get the same experience across channels.
The State of Distributor Customer Experience: What Customers Want
Watch Now: The State of Distributor Customer Experience: What Customers WantIn this webinar, we shared the definitive guide on how to cultivate a unique customer journey to drive a real connection with buyers. The result: greater customer loyalty and increased wallet share.
State of Distributor Technology: A Guide for Growth
Watch Now: State of Distributor Technology: A Guide for GrowthIn this free webinar, we share our survey data, as well as our own expertise from working with dozens of distribution companies, to help you think about how to build your own technology stack.
How to Manage and Recover from Supply Chain Disruptions, Part 1
Watch Now: How to Manage and Recover from Supply Chain Disruptions, Part 1In this webinar, we present the findings from our survey and add our own expertise so you can learn the best practices to detect, manage and recover from disruption.
True Omnichannel: Digital, Sales, Branches & Phones – Part 1: Best Practices in Omnichannel and Unified Commerce
Watch Now: True Omnichannel: Digital, Sales, Branches & Phones – Part 1: Best Practices in Omnichannel and Unified CommerceWe identified, explored and explained best practices in omnichannel and what it means for various distributor business models.
2022 State of eCommerce in Distribution, Part 2: Next Steps to Building the Right Customer Experience Online
Watch Now: 2022 State of eCommerce in Distribution, Part 2: Next Steps to Building the Right Customer Experience OnlineIn part of the State of eCommerce we shared how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.
Thriving Through Disruption
Watch Now: Thriving Through DisruptionIan Heller discusses how marketplaces and other disruptors compete with distributors, how to estimate your company’s vulnerability to alternate channels and how to build moats around your business to create effective, sustainable differentiation.
2022 State of eCommerce in Distribution, Part 1: Distributors’ Digital Revolution
Watch Now: 2022 State of eCommerce in Distribution, Part 1: Distributors’ Digital RevolutionThe first of two webinars featuring the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of ecommerce.
How Distributors Can Keep the Branch Alive in a Digital World
Watch Now: How Distributors Can Keep the Branch Alive in a Digital WorldMark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
A New Sales Model for Distributors: How to Implement, Manage and Measure It
Watch Now: A New Sales Model for Distributors: How to Implement, Manage and Measure ItAs digital channels grow in importance to the buyer, Customer Service Reps will do less order entry and other repeat tasks. That opens a big opportunity for CSRs to add more value, including providing technical support and supporting customer operations.
