How to compete on digital customer experience in 5 years
Over the past several years, distributors and manufacturers have started to realize significant revenue through ecommerce and marketplaces. In some sectors, such as jan/san and packaging, more than 60% of distributors with at least $50 million in annual revenue have an ecommerce storefront with a significant portion going through the shopping cart.
It is no longer sufficient to merely have an ecommerce storefront. Customers have much higher expectations today. The future of e-business in B2B is all about the customer.
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future, including:
- Digital merchandizing, cross-sell, catalog management, site search and configuration capabilities
- Evolution and critical importance of product data quality, quantity and syndication
- The part marketplaces will play for distributors and manufacturers
- The role of eProcurement as a complement to a great shopping experience
We provide strategies to take action now so you can position yourself to adapt and remain resilient long into the future online.