What Customers Want 2023: A Great Customer Experience Online and Offline
December 7 @ 12:00 pm - 1:00 pm EST
Partnering with distributors, Distribution Strategy Group has surveyed more than 15,000 customers across diverse sectors and geographies over the past 18 months on how they like to shop and buy, as well as what they require in the customer experience with distributors.
This research builds on prior surveys of more than 20,000 customers. While there has been a clear trend toward digital engagement and higher expectations around digital, our research revealed that it is definitely not one size fits all for customers in different sectors such as construction, industrial and retail. And there are meaningful differences in what large vs. small customers expect.
Our research also incorporates how distributors are responding to the demand to provide a better shopping and buying experience, as well as a better overall customer experience.
Join us on Dec. 7 at 9 PT/12 ET to hear the most important takeaways from our research, and their supporting data and analysis.
Wholesale Change: FleetPride CEO Kevin Weadick – Charting a Journey of Success
December 13 @ 12:00 pm - 1:00 pm EST
During his two-decade tenure with Grainger companies, Kevin Weadick demonstrated his versatility by contributing his expertise across multiple countries and diverse divisions such as Supply Chain, Marketing and Product Management. However, he attained the pinnacle of his Grainger career when he assumed the role of President for the company’s B2B Marketplace Enterprise, Zoro.
Given his remarkable track record, it’s no surprise that when FleetPride embarked on its quest for a new CEO, Kevin emerged as an exceptional candidate. Few can boast of extensive experience within a prominent branch-based distribution enterprise, coupled with a history of significant accomplishments in the dynamic realm of digital commerce, exemplified by his achievements at Zoro, a 100% online company.
At Zoro, it wasn’t just about sales growth; the company’s outstanding culture earned it numerous accolades as an exemplary employer. As CEO of FleetPride, Kevin is committed to replicating this culture success while strategically integrating digital solutions alongside FleetPride’s existing Branch and Sales strategy, while expanding the company’s emerging Service channel. All of this is in service to the company’s core purpose: “FleetPride keeps the country running.”
Join us on the Wholesale Change show on December 13 when we talk to Kevin about what he’s learned over his long distribution career, how he’s adapting to a new industry and how he plans to leverage his experience to achieve big goals at FleetPride.
2024 State of AI in Distribution
January 24, 2024 @ 12:00 pm - 1:00 pm EST
AI technology is moving at an astounding pace, yet practical, scalable solutions remain elusive to distributors. Still, distributors can and are already gaining an edge with early AI-enabled capabilities.
They are also looking into applications in supply chain and warehouse, finance, HR, sales, marketing and customer service that will be available within the next 12-24 months.
These applications promise to deliver not just greater efficiency, but also greater effectiveness for distributors.
Join Ian Heller and Jonathan Bein as we reveal the results of our exclusive survey of distributors about how they’re leveraging AI today in their businesses. We’ll also share how distributors plan to use AI in 2024 and beyond to improve productivity, quality and profitability in their organizations.
The reveal happens Jan. 24, 2024, at 9 PT/12 ET. Register to participate live, or to access the program on-demand.