Customer Experience Analytics
Net Promoter Score® Designed for Distributors
A highly loyal customer can be worth up to 25X more than other customers.
A small change in the percentage of loyal customers can make a significant impact on profitability for distributors. NPS® is the best tool for measuring satisfaction.
Customer RX delivers:
- A turnkey solution
- Distribution-specific attribute ratings
- Benchmarking to industry and competitors
- Actionable information to make you better
- Easy to implement and affordable
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.