Discover how Chadwell Supply’s extraordinary culture fuels top-tier customer satisfaction, engagement, and financial success.
In this episode of Wholesale Change, hosts Ian Heller and Jonathan Bein sit down with Mark Chadwell, CEO of Chadwell Supply, to explore how a clear set of core values has turned this company into a customer experience powerhouse.
Chadwell Supply isn’t just one of the largest privately owned multifamily suppliers — it’s a company where culture isn’t a poster on the wall, it’s a business strategy. Their commitment to people has earned them industry-leading Net Promoter Scores (NPS), exceptional employee engagement, and growth that outpaces much larger competitors.
If you’re a leader in distribution looking to connect culture to results, this is an episode you won’t want to miss.
What You’ll Learn:
- How Chadwell Supply’s core values translate into everyday behaviors that delight customers
- The link between employee engagement and financial performance.
- How to build a company culture that attracts and retains top talent.
- What other distributors can learn from Chadwell’s leadership approach.
- Why great culture isn’t just an HR initiative — it’s a competitive advantage.
Why You Should Listen:
Mark Chadwell brings decades of leadership experience and a genuine passion for helping people succeed. Under his guidance, Chadwell Supply has become a benchmark for excellence in both culture and customer experience.