Offer better service and a more consultative experience with the help of AI.
Distribution Marketing
The cost of losing customers goes beyond just the lost revenue.
Behavioral economics is the key to selling better, marketing with more intent and persuading others.
Companies that focus on Customer Experience often outperform those that do not.
Get a picture of what the customer cares about before you start making changes.
Here are the traps to avoid when implementing a Net Promoter Score (NPS) program.
Improve Return on Time Invested by focusing on new products and new technologies.
Distributor- and supplier-driven price cutting is destructive to profit.
Here are five principles to keep in mind for your pricing strategy.
Here are five steps to take back control of your pricing.
How merchandising in distribution compares to retail, and the importance of value-added services for Global Industrial.
Going beyond the traditional approach and building an omnichannel experience.
7 examples of common dead-skunk pricing practices distributors need to let go of.
Industrial distributors, purveyors of commodity products, need a more targeted, tangible, and manageable aspect of value add.
Services go through predictable stages and become mature, price-sensitive and commoditized.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
Value can be defined, marketed and delivered in such a way that it improves profitability.
Most distributors in a recent DSG report said they were unhappy with their lead-generating efforts.
Determining what your customers want is the foundation for an extraordinary customer experience.
Al Bates talks the myths surrounding profitability, key margin drains and the steps distributors can take to climb out of their rut.
Upcoming Programs
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
In today’s competitive distribution space, leveraging technology in sales is not just an option — it’s a necessity. Join us on June 19 at 9 PT / 12 ET for a Technology Leader Panel: Unleashing the Power of Technology in Sales – Transform Your Strategy. Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes, including:
- Digital Transformation in Sales: Understand how ERP systems, ecommerce platforms and AI-powered tools can streamline operations, improve accuracy and drive sales growth.
- Optimizing Customer Experience: Learn how to leverage technology to offer personalized, responsive and seamless experiences that meet the changing expectations of your customers.
- Sales Process Automation: Discover how automating sales processes can reduce manual errors, increase productivity and allow your team to focus on sales initiatives.
- Analytics and Insights: Gain insights into how advanced analytics and data-driven strategies can inform decision-making, forecast trends and enhance sales performance.
- Real-World Applications: Hear success stories and case studies from companies that have successfully integrated these technologies into their sales strategies, driving significant performance and customer satisfaction improvements.
Details
- Date:
- June 19
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unleashing-the-power-of-technology-in-sales
Related Events
Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes.
Offer better service and a more consultative experience with the help of AI.
The cost of losing customers goes beyond just the lost revenue.
Behavioral economics is the key to selling better, marketing with more intent and persuading others.
Companies that focus on Customer Experience often outperform those that do not.
Get a picture of what the customer cares about before you start making changes.
Here are the traps to avoid when implementing a Net Promoter Score (NPS) program.
Improve Return on Time Invested by focusing on new products and new technologies.
Distributor- and supplier-driven price cutting is destructive to profit.
Here are five principles to keep in mind for your pricing strategy.
Here are five steps to take back control of your pricing.
How merchandising in distribution compares to retail, and the importance of value-added services for Global Industrial.
Going beyond the traditional approach and building an omnichannel experience.
7 examples of common dead-skunk pricing practices distributors need to let go of.
Industrial distributors, purveyors of commodity products, need a more targeted, tangible, and manageable aspect of value add.
Services go through predictable stages and become mature, price-sensitive and commoditized.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
Value can be defined, marketed and delivered in such a way that it improves profitability.
Most distributors in a recent DSG report said they were unhappy with their lead-generating efforts.
Determining what your customers want is the foundation for an extraordinary customer experience.
Al Bates talks the myths surrounding profitability, key margin drains and the steps distributors can take to climb out of their rut.
Offer better service and a more consultative experience with the help of AI.
The cost of losing customers goes beyond just the lost revenue.
Behavioral economics is the key to selling better, marketing with more intent and persuading others.
Companies that focus on Customer Experience often outperform those that do not.
Get a picture of what the customer cares about before you start making changes.
Here are the traps to avoid when implementing a Net Promoter Score (NPS) program.
Improve Return on Time Invested by focusing on new products and new technologies.
Distributor- and supplier-driven price cutting is destructive to profit.
Here are five principles to keep in mind for your pricing strategy.
Here are five steps to take back control of your pricing.
How merchandising in distribution compares to retail, and the importance of value-added services for Global Industrial.
Going beyond the traditional approach and building an omnichannel experience.
7 examples of common dead-skunk pricing practices distributors need to let go of.
Industrial distributors, purveyors of commodity products, need a more targeted, tangible, and manageable aspect of value add.
Services go through predictable stages and become mature, price-sensitive and commoditized.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
Value can be defined, marketed and delivered in such a way that it improves profitability.
Most distributors in a recent DSG report said they were unhappy with their lead-generating efforts.
Determining what your customers want is the foundation for an extraordinary customer experience.
Al Bates talks the myths surrounding profitability, key margin drains and the steps distributors can take to climb out of their rut.