Post-pandemic, businesses are finding these five areas of employee engagement more challenging than ever.
Strategy
To attract and retain good people, we have to rethink our language surrounding employee management.
BC&S CEO Eric Chernik shares principles proven to achieve fast growth and strong financial return.
It’s time to redefine the future of distribution.
B2B buying research studies consistently report that modern buyers are disappointed with their seller counterparts. Here’s why.
In the Noble Calling leadership style, management is called to make an oversized impact.
Distributors need a strategic plan if they want to remain competitive and profitable.
A look at Grainger’s 5 growth engines and how the distributor plans to use them to drive growth.
Hierarchy? Command and control? Short-term thinking? Money as the only motivator? Those no longer create the results they once did.
Randy Eddy sat down with us to talk about why culture is so important and how to measure it.
Are some distributors lulled by a false sense of security post-pandemic?
Determining what your customers want is the foundation for an extraordinary customer experience.
We spoke with Byrnes about how distributors can take back control in this unpredictable market.
Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will
Upcoming Programs
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Managing Partner, Jonathan Bein will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Jonathan Bein describes how you should use this essential process to create accountability and help drive alignment around account potential.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT -
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT -
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
Post-pandemic, businesses are finding these five areas of employee engagement more challenging than ever.
To attract and retain good people, we have to rethink our language surrounding employee management.
BC&S CEO Eric Chernik shares principles proven to achieve fast growth and strong financial return.
It’s time to redefine the future of distribution.
B2B buying research studies consistently report that modern buyers are disappointed with their seller counterparts. Here’s why.
In the Noble Calling leadership style, management is called to make an oversized impact.
Distributors need a strategic plan if they want to remain competitive and profitable.
A look at Grainger’s 5 growth engines and how the distributor plans to use them to drive growth.
Hierarchy? Command and control? Short-term thinking? Money as the only motivator? Those no longer create the results they once did.
Randy Eddy sat down with us to talk about why culture is so important and how to measure it.
Are some distributors lulled by a false sense of security post-pandemic?
Determining what your customers want is the foundation for an extraordinary customer experience.
We spoke with Byrnes about how distributors can take back control in this unpredictable market.
Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will
Post-pandemic, businesses are finding these five areas of employee engagement more challenging than ever.
To attract and retain good people, we have to rethink our language surrounding employee management.
BC&S CEO Eric Chernik shares principles proven to achieve fast growth and strong financial return.
It’s time to redefine the future of distribution.
B2B buying research studies consistently report that modern buyers are disappointed with their seller counterparts. Here’s why.
In the Noble Calling leadership style, management is called to make an oversized impact.
Distributors need a strategic plan if they want to remain competitive and profitable.
A look at Grainger’s 5 growth engines and how the distributor plans to use them to drive growth.
Hierarchy? Command and control? Short-term thinking? Money as the only motivator? Those no longer create the results they once did.
Randy Eddy sat down with us to talk about why culture is so important and how to measure it.
Are some distributors lulled by a false sense of security post-pandemic?
Determining what your customers want is the foundation for an extraordinary customer experience.
We spoke with Byrnes about how distributors can take back control in this unpredictable market.
Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will