In Part 2 of our exploration of True Omnichannel, we use real world examples from distributors who have figured out how to ensure customers get the same experience across channels.

Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and how they can escape.

In this webinar, we shared the definitive guide on how to cultivate a unique customer journey to drive a real connection with buyers. The result: greater customer loyalty and increased wallet share.

Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.

In this free webinar, we share our survey data, as well as our own expertise from working with dozens of distribution companies, to help you think about how to build your own technology stack.

CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.

In this webinar, we present the findings from our survey and add our own expertise so you can learn the best practices to detect, manage and recover from disruption.

n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.

We identified, explored and explained best practices in omnichannel and what it means for various distributor business models.

In this episode Zoro President Kevin Weadick joined hosts Ian Heller and Jonathan Bein for a discussion on the role third-party marketplaces can play in distributors’ strategies today.