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Your Product Isn’t What Customers Are Really Buying
Products have become commodities. The distributors that win are the ones that deliver a consistently better customer experience—from the first quote to the final invoice.
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Customer Experience Is Everybody’s Job
The bottom line: customer experience is a company-wide responsibility that crosses every function you run.
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You Don’t Know Which Artificial Intelligence Models Are Running Inside Your Software. That’s the Problem
The AI tools spreading fast through distribution are not standalone AI subscriptions. They’re business applications with AI features embedded inside them.
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The New AI Just Changed What You Can Hand Off
Anthropic, the company behind the Claude AI assistant, released something new this week called Fable 5.
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DSG to Reveal First AI Top 50 Ranking of Wholesale Distributors
The AI Top 50 creates the distribution industry’s first public benchmark measuring which distributors are deploying AI at scale and which are still in the pilot stage, giving executives a clearer competitive yardstick for technology investment, operational strategy and market positioning
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You Need Someone to Talk To
The ideas will come. Accountability will keep you moving between conversations.
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I Had to Let Go of My Pride First
The question every experienced distribution leader needs to sit with is this: are you bringing your expertise to AI as a resource, or as a gate?
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You Don’t Need to Know Which Model is Best. You Need to Use One
Pick something. Use it on real work. Get good at it.
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The Data Perfection Myth: Why Waiting Is Costing You Years
Data cleanup isn’t a project with a finish line.
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AI Didn’t Make Me Smarter — It Made Me Faster at Being Smart
AI makes me faster at what I already know.