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Elevating the Standard: How to Redefine Leadership for a Customer-Obsessed Era
A winning customer-focused culture isn’t just about plans and methods.
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How to Cultivate a Real Customer-Centric Culture
How distributors can set themselves on the right CX path.
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How to Navigate the Digital Shift in Customer Service in Industrial Distribution
Distributors are experiencing a fundamental change in how they engage with customers.
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NetPlus Alliance Industry Outlook Report: 87% of Distributor Members Anticipate Sales Growth in 2023
Just over 47% reported significant gains in the second quarter.
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Does Your Website Fall Flat in Your Bid to Help Your Customers?
Distributors are losing influence with customers.
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How a Measured Approach to Customer Experience Can Drive Real ROI for Your Company
Companies that focus on Customer Experience often outperform those that do not.
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Making Money with Small Customers: Defeating the Profit Drag
Companies typically start with small customers, grow some of them into large customers, continue to add new small customers and learn a lot from serving all of them.
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The 6 Cs of Unifying Your Employees Under One Message
Some of the best distribution companies have unified the diverse voices that make up a business into one message, both internally and externally. I call this Many Voices, One Message. The idea is a staple of the B-to-C world.
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Why the Trend Is Your Friend
Data points in time indicate a real trend either up or down less than half of the time. By tracking trends, we can do a better job matching our expenses and cost-to-serve with the business, without fuss or emotions.
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The 3 Elements of Building a Profit-Driven Management Team
Ask the best private equity investors, or for that matter, any acquiring company such as chains, vertical convergers or platform investors – even independent distribution acquirers – and they will tell you that human capital – leadership and management – is a key factor to consider in any investment opportunity.