Shadow APIs can pose serious risks to your business if left unchecked.
Early AI adopters are realizing massive advantages over competitors.
A measured approach to AI will pay dividends down the line.
A winning customer-focused culture isn’t just about plans and methods.
How distributors can set themselves on the right CX path.
Distributors are experiencing a fundamental change in how they engage with customers.
Just over 47% reported significant gains in the second quarter.
Distributors are losing influence with customers.
Companies that focus on Customer Experience often outperform those that do not.
Companies typically start with small customers, grow some of them into large customers, continue to add new small customers and learn a lot from serving all of them.