Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
B2B eCommerce
Get the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
In a series of moves, including bringing on the executive who launched Amazon Business, ODP is joining the marketplace war. With a flurry of
Distribution Strategy Group, formerly Real Results Marketing, conducted its ninth-annual State of eCommerce in Distribution survey from October-December 2020, updating the leading benchmark in
In this webinar, Part 2 in a series, Distribution Strategy Group’s experts provide a playbook on what to do in response to our survey
Many distributors are using product recommendation engines on their ecommerce websites originally designed for B2C. This isn’t sufficient for a distributor’s business model.
The adoption rate of ecommerce in distribution soared in 2020 with a weighted 26.3% increase from 2019 to 2020.
In the first of two webinars on the State of eCommerce in Distribution, we present the results of our 9 annual State of eCommerce
We had expected a sharp increase in the adoption of ecommerce in 2020 with the shifts in buying behavior due to the COVID-19 pandemic.
Home Depot pays a 25% premium for an enterprise value of $8 billion to reacquire HD Supply, putting branch-based distributors square in the middle
The increase in digital buying behavior is here to stay, pandemic or no – especially as the number of millennial decision-makers rises. If your
Amazon Business is projected to make $52 billion in sales by 2023. For distributors to fend off this AI-powered giant, they’ll need to understand
When salespeople are slow to embrace ecommerce, they miss opportunities that not only hurt the company, but the customers they are trying to help.
Do you feel like your ecommerce platform is broken – not delivering the ROI you expected? You’re not alone.
If you let potential ROI determine how much you’ll invest in your website and how you’ll measure its success, you’re going about it all
To many distributors, e-commerce and e-business sound interchangeable. Yet, there are important differences in the definitions.
Customers and prospects may learn about, shop for and buy products from your company in a variety of ways—online searches, website visits, interaction with
The distributor is no stranger to coming upon crossroads throughout their business’s life span. For the most part, these forks in the road are
Upcoming Programs
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
In today’s competitive distribution space, leveraging technology in sales is not just an option — it’s a necessity. Join us on June 19 at 9 PT / 12 ET for a Technology Leader Panel: Unleashing the Power of Technology in Sales – Transform Your Strategy. Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes, including:
- Digital Transformation in Sales: Understand how ERP systems, ecommerce platforms and AI-powered tools can streamline operations, improve accuracy and drive sales growth.
- Optimizing Customer Experience: Learn how to leverage technology to offer personalized, responsive and seamless experiences that meet the changing expectations of your customers.
- Sales Process Automation: Discover how automating sales processes can reduce manual errors, increase productivity and allow your team to focus on sales initiatives.
- Analytics and Insights: Gain insights into how advanced analytics and data-driven strategies can inform decision-making, forecast trends and enhance sales performance.
- Real-World Applications: Hear success stories and case studies from companies that have successfully integrated these technologies into their sales strategies, driving significant performance and customer satisfaction improvements.
Details
- Date:
- June 19
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unleashing-the-power-of-technology-in-sales
Related Events
Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes.
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
Get the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
In a series of moves, including bringing on the executive who launched Amazon Business, ODP is joining the marketplace war. With a flurry of
Distribution Strategy Group, formerly Real Results Marketing, conducted its ninth-annual State of eCommerce in Distribution survey from October-December 2020, updating the leading benchmark in
In this webinar, Part 2 in a series, Distribution Strategy Group’s experts provide a playbook on what to do in response to our survey
Many distributors are using product recommendation engines on their ecommerce websites originally designed for B2C. This isn’t sufficient for a distributor’s business model.
The adoption rate of ecommerce in distribution soared in 2020 with a weighted 26.3% increase from 2019 to 2020.
In the first of two webinars on the State of eCommerce in Distribution, we present the results of our 9 annual State of eCommerce
We had expected a sharp increase in the adoption of ecommerce in 2020 with the shifts in buying behavior due to the COVID-19 pandemic.
Home Depot pays a 25% premium for an enterprise value of $8 billion to reacquire HD Supply, putting branch-based distributors square in the middle
The increase in digital buying behavior is here to stay, pandemic or no – especially as the number of millennial decision-makers rises. If your
Amazon Business is projected to make $52 billion in sales by 2023. For distributors to fend off this AI-powered giant, they’ll need to understand
When salespeople are slow to embrace ecommerce, they miss opportunities that not only hurt the company, but the customers they are trying to help.
Do you feel like your ecommerce platform is broken – not delivering the ROI you expected? You’re not alone.
If you let potential ROI determine how much you’ll invest in your website and how you’ll measure its success, you’re going about it all
To many distributors, e-commerce and e-business sound interchangeable. Yet, there are important differences in the definitions.
Customers and prospects may learn about, shop for and buy products from your company in a variety of ways—online searches, website visits, interaction with
The distributor is no stranger to coming upon crossroads throughout their business’s life span. For the most part, these forks in the road are
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
Get the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
In a series of moves, including bringing on the executive who launched Amazon Business, ODP is joining the marketplace war. With a flurry of
Distribution Strategy Group, formerly Real Results Marketing, conducted its ninth-annual State of eCommerce in Distribution survey from October-December 2020, updating the leading benchmark in
In this webinar, Part 2 in a series, Distribution Strategy Group’s experts provide a playbook on what to do in response to our survey
Many distributors are using product recommendation engines on their ecommerce websites originally designed for B2C. This isn’t sufficient for a distributor’s business model.
The adoption rate of ecommerce in distribution soared in 2020 with a weighted 26.3% increase from 2019 to 2020.
In the first of two webinars on the State of eCommerce in Distribution, we present the results of our 9 annual State of eCommerce
We had expected a sharp increase in the adoption of ecommerce in 2020 with the shifts in buying behavior due to the COVID-19 pandemic.
Home Depot pays a 25% premium for an enterprise value of $8 billion to reacquire HD Supply, putting branch-based distributors square in the middle
The increase in digital buying behavior is here to stay, pandemic or no – especially as the number of millennial decision-makers rises. If your
Amazon Business is projected to make $52 billion in sales by 2023. For distributors to fend off this AI-powered giant, they’ll need to understand
When salespeople are slow to embrace ecommerce, they miss opportunities that not only hurt the company, but the customers they are trying to help.
Do you feel like your ecommerce platform is broken – not delivering the ROI you expected? You’re not alone.
If you let potential ROI determine how much you’ll invest in your website and how you’ll measure its success, you’re going about it all
To many distributors, e-commerce and e-business sound interchangeable. Yet, there are important differences in the definitions.
Customers and prospects may learn about, shop for and buy products from your company in a variety of ways—online searches, website visits, interaction with
The distributor is no stranger to coming upon crossroads throughout their business’s life span. For the most part, these forks in the road are