Industry Insights
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How Distributors Can Stop the Margin Drain
Al Bates talks the myths surrounding profitability, key margin drains and the steps distributors can take to climb out of their rut.
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How to Select the Right Technologies for Your Customers’ Journey
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on their customer journey?
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B2B Apps Are Changing the Way Distributors and Contractors Operate
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
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How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America
Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
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The 4 Drivers of Ongoing Supply Chain Disruption in 2022
Labor shortages, port congestion and manufacturing delays are throwing off the supply chain’s delicate balance. Higher demand for products is exacerbating supply chain challenges.
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Webinar: State of Distributor Technology: A Guide for Growth (April 6, 2022)
In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act on right now to get a better return on your technology investments.
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Don’t Have a Plan to Address Customer Churn? You’re Losing Money
How distributors can spot customer-churn risks sooner and respond before customers have time to defect.
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How Zoro is Building Real Partnerships with Distributors with ‘No Competitive Risk’
Is there a way to compete with digital giants like Amazon while simultaneously expanding your customer base to markets you can’t reach through traditional methods?
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Paramount Global Surfaces Acquires Stone Source
Stone Source distributes natural stone, ceramic tiles and other decorative surfaces for commercial and high-end residential use.
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How eCommerce Teams Can Drive More Revenue Through Their Website
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
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Webinar: How to Manage and Recover from Supply Chain Disruptions (March 23, 2022)
In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect, manage and recover from disruption.
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The Omnichannel Customer Experience: Are You Channeling Seamless Customer Service?
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also want to be able to call with questions and speak to a knowledgeable service rep. Some still want to look at pictures in a catalog.
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How to Build a Value-Added Services Strategy to Fight Digital Disruptors
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
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Webinar: True Omnichannel: Digital, Sales, Branches & Phones – Part 1 (March 9, 2022)
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
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Brent Grover: M&A Boom in Distribution is ‘Not Sustainable’
Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will soon begin to decline.
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Distributors’ Digital Doom Loop
Many distributors have become so discouraged about how their websites are performing that they are investing less in overall digital capabilities. After all, why throw good money after bad if you believe you’ve failed so far? The problem is that your customers do have requirements that you need to meet with digital capabilities. And if…
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Webinar: State of eCommerce in Distribution, Part 2 (February 23, 2022)
ow your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.
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Why Distributors Need to Stop Making These 5 Marketing Mistakes Right Now
Jonathan Bein and Ian Heller discuss five distributor marketing mistakes and how to avoid common pitfalls.
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Global Industrial’s ‘Path Amid the Chaos’: A Conversation with Barry Litwin, CEO
Barry Litwin of Global Industrial speaks about how they’ve built a foundation for effective customer experiences and have leveraged ecommerce to power Global Industrial’s growth.
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ITR Economics Forecasts Growth Through 2025; Labor Shortage to Ease in 2024
The U.S. economy is quickly bouncing back from COVID. The supply chain is slowly correcting itself, and distributors will see a lot of growth opportunities between now and 2030, says Brian Beaulieu, CEO and Principal of ITR Economics. Beaulieu spoke at the 2022 NAW Executive Summit about the state of the global economy and the…