Delight your customers, outrun your competitors, and boost your NPS® with the customer platform built specially for distributors.
How do you stack up against your competition? Most customer engagement platforms can’t tell you, because they aren’t built for distributors. Customer Experience Rx gives you answers with tools like industry-specific recommendations, AI-powered sentiment analysis, and deep insights from distribution experts that go beyond what you get from off-the-shelf software.
Only from DSG
One-on-one guidance from a distribution expert. Included with CxRx.
Meet Macey, Distribution Strategy Group’s resident data scientist. When you sign up for CxRx, you get more than software: you also get detailed analysis and actionable recommendations from a real-life expert. Wherever you are in the customer experience improvement process, Macey can help.
Access powerful sentiment and topic analysis, with clear and actionable results through an easy-to-use portal
Measure importance, not just satisfaction to understand the most critical areas of improvement
Collaborate directly with a data scientist to get expert analysis
Drive measurable improvement in NPS by identifying where customers are satisfied or not
Access geographic data to zoom in on customer satisfaction per-location
Connect CxRx to your CRM and service platforms
What CxRx users say:
“[CxRx] provided a clear, data-driven view of where we were excelling and where we were falling short. The feedback wasn’t just informative—it was actionable.”
Brad Rosenthal
VP of Marketing, Bostwick-Braun
“An easy and professional experience from start to finish…we were able to quickly apply [CxRx’s] insights to make meaningful improvements across our company.”
MIKE BUTLER
SR. DIRECTOR OF MARKETING & PRODUCT MANAGEMENT, LINC SYSTEMS
“Delivers results that are easy to understand and data that both validates our current understanding of our business while driving change to make improvements to our offering.”
ERIC WESSINGER
PRESIDENT & CEO, RICHARDS SUPPLY COMPANY
“A strategic asset to any organization serious about leveraging customer insights for continuous improvement and growth.”
KIMBERLY HUNLEY
DIRECTOR OF MARKETING, ARG INDUSTRIAL
Customer experience is changing. Here’s how:
Few metrics give you insight into your customers’ happiness like NPS can. But even if you know your score, understanding it can be a challenge — let alone figuring out how to improve it. With Customer Experience Rx, you can turn customer feedback into measurable improvement to your NPS. Watch to find out more.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
Access powerful sentiment and topic analysis. Hear straight from your customers exactly what’s working and what isn’t, across questions and categories.
Go deep with segment-specific data. Compare by industry, job function, and more. Sort rating by the categories actually relevant to your business.
Measure importance, not just satisfaction. Most analytics tools only measure one; CxRx can help you find the highest-performing and most-critical areas of satisfaction in your company.
Explore by location. Learn where your customers are expressing positive or negative sentiments to identify specific branches or regions that merit attention.
And so much more:
- AI-powered benchmarking and sentiment analysis for promoters, passives, and detractors
- Analyze your satisfaction rating with benchmark comparison
- See trends across time as you use the platform and conduct more surveys
- Compare across industries, customer size, and state
- Centralized dashboard to analyze feedback and satisfaction trends
- Built by distribution veterans who have performed hundreds of surveys
- Six-minute surveys with a 90% or better completion rate
- Individual ratings for NPS and specially tailored categories
- Full text verbatims with search
- Company- and contact-specific survey results
- Geographic/map view of ratings, to see how your scores fare across locations and branches
- Integrate your data directly into Salesforce, HubSpot, and other leading CRMs
Get your demo.
See for yourself: We’ll show you how you can use CxRx to turn customer feedback into competitive advantage.