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The Omnichannel Customer Experience: Are You Channeling Seamless Customer Service?
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also want to be able to call with questions and speak to a knowledgeable service rep. Some still want to look at pictures in a catalog.
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Brent Grover: M&A Boom in Distribution is ‘Not Sustainable’
Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will soon begin to decline.
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Why Distributors Need to Stop Making These 5 Marketing Mistakes Right Now
Jonathan Bein and Ian Heller discuss five distributor marketing mistakes and how to avoid common pitfalls.
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How Distributors Can Keep the Branch Alive in a Digital World
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
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ADI’s Digital Transformation Goes Beyond the Technology
For ADI, it’s about how that technology can enable the distributor’s team to do their jobs more efficiently and effectively.
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How NetPlus Alliance is Helping Distributors Stay Relevant in a Time of Disruption
Jennifer Murphy, President of NetPlus Alliance, joined us for a recent Wholesale Change episode to talk about the benefits of the buying group and what they are doing to bring value to the companies in their network.
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What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It
Helgi Leja, of Distribution Performance Solutions, and Bruce Strahan, of Argon & Co., talk about managing through a supply chain crisis like the one we are facing right now.
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Benco Dental on Its Transformation into an “IT/Data Business That Also Sells Dental Products”
With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental, a dental products distributor.
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40+ Ways Distributors Are Using Analytics for Growth
Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
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How Satisfied Are Distributors with Their Core Technology Stack?
In our recent State of Technology in Distribution survey, we evaluated the core technologies, platforms and products used by distributors to manage their business including sales and marketing, internal operations and financial management.