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How to compete on digital customer experience in 5 years. In this webinar we provided strategies to take action now so you can position yourself to adapt and remain resilient long into the future online.
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In the second of three webinars in this series, you’ll learn the compelling economic case for an integrated sales model. Learn the process for creating a team of professional account managers who will work proactively over the phone in our Reinvention of Distributor Sales and Service webinar series. |
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As digital channels grow in importance to the buyer, Customer Service Reps will do less order entry and other repeat tasks. That opens a big opportunity for CSRs to add more value, including providing technical support and supporting customer operations. |
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