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As digital channels grow in importance to the buyer, Customer Service Reps will do less order entry and other repeat tasks. That opens a big opportunity for CSRs to add more value, including providing technical support and supporting customer operations. |
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Our Wholesale Change hosts and Tisdale discuss ADI’s remarkable journey. |
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Debbie Paul joined Ian Heller and Jonathan Bein to talk about what’s in distributors’ way, and how emerging technologies are making it easier to grow wallet share with existing customers. |
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Marketplaces have moved that endless assortment right in front of the customer. This has changed the dynamics for distributors and even more for master distributors. |
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