Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
Digital Strategy
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
Marketplaces represent an existential challenge for master distributors.
Whatever your company’s size, it is necessary to prepare for operational obstacles that may come your way. Here are five strategies to build resiliency
With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
We recommend distributors focus on getting their core technology stacks right so they provide solid foundations for adding on enhanced and emerging components.
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
Our guest, Barb Zimmerman, Managing Director at ITDirections, joins us for a presentation about cloud ERP. Barb shares her expertise on how distributors can
We expect that cloud-based ERP will be nearly universally adopted within the next decade.
Here’s why an increasing number of manufacturers are going direct to the end customer.
An early jump into next-generation capabilities could help distributors grow at twice the rate of the economy.
Join us for a fireside chat with Dawn Zassick, VP Customer Solutions at Magnitude Agility, for insider tips on using your product data to
Platforms are indeed “eating the world.” Most distributors can still choose whether they will do the eating or be the meal. This post presents
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In this webinar, we reveal the results of our survey of distributors on how they’re using analytics now and their plans for leveraging data
Distributors must implement a state-of-the-art tech stack to preserve market share, according to Ian Heller in the NAW research report, “Strategic Change During Disruption:
In this webinar, Jonathan Bein and Rob Kelley present technologies that dramatically shorten the time from procurement to payment while reducing errors, rework and
COVID-19 vaccines are rolling out across the nation, and it feels like we are “returning to normal.” But some of the changes brought on by the
Distribution Strategy Group conducted a survey and other primary research about how distributors anticipate ongoing, rapidly changing technologies will affect them, and how and
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how
Upcoming Programs
Technology Leader Panel: How AI is Redefining Sales and Marketing
April 25 @ 12:00 pm - 1:00 pm EDT
In a world where customer experience is king, AI is transforming sales and marketing operations for distributors. Distributors can use AI to better understand their customers, streamline processes and drive revenue growth.
Opportunities are vast for applying AI in sales and marketing, including:
- Predictive analytics for customer behavior
- Personalization
- Lead qualification
- Automation for administrative tasks
- Support from chatbots and virtual assistants
- Optimizing content
- Dynamic pricing
- Forecasting capabilities
Distributors also need to integrate the right technologies into their arsenal to take full advantage of these opportunities. Where should they start?
With extensive backgrounds in technology, marketing, sales and ecommerce, our panelists are well-positioned to share how AI can optimize and improve the effectiveness of their sales and marketing efforts. Join us April 25 at 9 PT/12 ET for this powerful program.
Details
- Date:
- April 25
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/how-ai-is-redefining-sales-and-marketing
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us as our panelists share how AI can optimize and improve the effectiveness of their sales and marketing efforts.
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Chief Strategy Officer, Ian Heller will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
Ian Heller describes how you should use this essential process to create accountability and help drive alignment around account potential.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
Marketplaces represent an existential challenge for master distributors.
Whatever your company’s size, it is necessary to prepare for operational obstacles that may come your way. Here are five strategies to build resiliency
With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
We recommend distributors focus on getting their core technology stacks right so they provide solid foundations for adding on enhanced and emerging components.
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
Our guest, Barb Zimmerman, Managing Director at ITDirections, joins us for a presentation about cloud ERP. Barb shares her expertise on how distributors can
We expect that cloud-based ERP will be nearly universally adopted within the next decade.
Here’s why an increasing number of manufacturers are going direct to the end customer.
An early jump into next-generation capabilities could help distributors grow at twice the rate of the economy.
Join us for a fireside chat with Dawn Zassick, VP Customer Solutions at Magnitude Agility, for insider tips on using your product data to
Platforms are indeed “eating the world.” Most distributors can still choose whether they will do the eating or be the meal. This post presents
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In this webinar, we reveal the results of our survey of distributors on how they’re using analytics now and their plans for leveraging data
Distributors must implement a state-of-the-art tech stack to preserve market share, according to Ian Heller in the NAW research report, “Strategic Change During Disruption:
In this webinar, Jonathan Bein and Rob Kelley present technologies that dramatically shorten the time from procurement to payment while reducing errors, rework and
COVID-19 vaccines are rolling out across the nation, and it feels like we are “returning to normal.” But some of the changes brought on by the
Distribution Strategy Group conducted a survey and other primary research about how distributors anticipate ongoing, rapidly changing technologies will affect them, and how and
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how
Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
Marketplaces represent an existential challenge for master distributors.
Whatever your company’s size, it is necessary to prepare for operational obstacles that may come your way. Here are five strategies to build resiliency
With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
We recommend distributors focus on getting their core technology stacks right so they provide solid foundations for adding on enhanced and emerging components.
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
Our guest, Barb Zimmerman, Managing Director at ITDirections, joins us for a presentation about cloud ERP. Barb shares her expertise on how distributors can
We expect that cloud-based ERP will be nearly universally adopted within the next decade.
Here’s why an increasing number of manufacturers are going direct to the end customer.
An early jump into next-generation capabilities could help distributors grow at twice the rate of the economy.
Join us for a fireside chat with Dawn Zassick, VP Customer Solutions at Magnitude Agility, for insider tips on using your product data to
Platforms are indeed “eating the world.” Most distributors can still choose whether they will do the eating or be the meal. This post presents
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In this webinar, we reveal the results of our survey of distributors on how they’re using analytics now and their plans for leveraging data
Distributors must implement a state-of-the-art tech stack to preserve market share, according to Ian Heller in the NAW research report, “Strategic Change During Disruption:
In this webinar, Jonathan Bein and Rob Kelley present technologies that dramatically shorten the time from procurement to payment while reducing errors, rework and
COVID-19 vaccines are rolling out across the nation, and it feels like we are “returning to normal.” But some of the changes brought on by the
Distribution Strategy Group conducted a survey and other primary research about how distributors anticipate ongoing, rapidly changing technologies will affect them, and how and
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how