Going beyond the traditional approach and building an omnichannel experience.
Digital Strategy
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
How can distributors differentiate amid stiffening competition from B2B marketplaces?
One of enablement’s key responsibilities is preparing and supporting your sellers to go to market.
MSC Industrial Supply shares how they are redefining the way they support their customers.
Distributors can learn from Spotify’s success delivering a personalized listening experience for every customer.
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
Is there a way to compete with digital giants like Amazon while simultaneously expanding your customer base to markets you can’t reach through traditional
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
Many distributors have become so discouraged about how their websites are performing that they are investing less in overall digital capabilities. After all, why
Jonathan Bein and Ian Heller discuss five distributor marketing mistakes and how to avoid common pitfalls.
Barry Litwin of Global Industrial speaks about how they’ve built a foundation for effective customer experiences and have leveraged ecommerce to power Global Industrial’s
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Here are four symptoms you may be using a “bad” CRM – one that doesn’t help the sales team do their jobs.
For ADI, it’s about how that technology can enable the distributor’s team to do their jobs more efficiently and effectively.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Upcoming Programs
- This event has passed.
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Managing Partner, Jonathan Bein will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Jonathan Bein describes how you should use this essential process to create accountability and help drive alignment around account potential.
- This event has passed.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
- This event has passed.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
- This event has passed.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
Going beyond the traditional approach and building an omnichannel experience.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
How can distributors differentiate amid stiffening competition from B2B marketplaces?
One of enablement’s key responsibilities is preparing and supporting your sellers to go to market.
MSC Industrial Supply shares how they are redefining the way they support their customers.
Distributors can learn from Spotify’s success delivering a personalized listening experience for every customer.
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
Is there a way to compete with digital giants like Amazon while simultaneously expanding your customer base to markets you can’t reach through traditional
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
Many distributors have become so discouraged about how their websites are performing that they are investing less in overall digital capabilities. After all, why
Jonathan Bein and Ian Heller discuss five distributor marketing mistakes and how to avoid common pitfalls.
Barry Litwin of Global Industrial speaks about how they’ve built a foundation for effective customer experiences and have leveraged ecommerce to power Global Industrial’s
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Here are four symptoms you may be using a “bad” CRM – one that doesn’t help the sales team do their jobs.
For ADI, it’s about how that technology can enable the distributor’s team to do their jobs more efficiently and effectively.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Going beyond the traditional approach and building an omnichannel experience.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
How can distributors differentiate amid stiffening competition from B2B marketplaces?
One of enablement’s key responsibilities is preparing and supporting your sellers to go to market.
MSC Industrial Supply shares how they are redefining the way they support their customers.
Distributors can learn from Spotify’s success delivering a personalized listening experience for every customer.
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
Is there a way to compete with digital giants like Amazon while simultaneously expanding your customer base to markets you can’t reach through traditional
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
Today’s customers want it all. They want to be able to go online and easily find products, prices and delivery information. But they also
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
Many distributors have become so discouraged about how their websites are performing that they are investing less in overall digital capabilities. After all, why
Jonathan Bein and Ian Heller discuss five distributor marketing mistakes and how to avoid common pitfalls.
Barry Litwin of Global Industrial speaks about how they’ve built a foundation for effective customer experiences and have leveraged ecommerce to power Global Industrial’s
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Here are four symptoms you may be using a “bad” CRM – one that doesn’t help the sales team do their jobs.
For ADI, it’s about how that technology can enable the distributor’s team to do their jobs more efficiently and effectively.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,