Artificial intelligence is becoming a defining force in the workplace. A new national survey of 1,000 information technology leaders shows that most companies are moving quickly to deploy AI tools to automate tasks, improve productivity, and strengthen cybersecurity — while also laying the groundwork for responsible use.
The new research from IT products and service supplier CDW found that 80% of respondents are eager to adopt AI-enhanced collaboration tools, such as automated meeting summaries, workflow automation, and scheduling assistance. 70% expect AI to improve both productivity and security, signaling broad acceptance of technology as a practical solution rather than an experimental trend.
The results show that businesses are no longer questioning whether to use AI — but how to do it effectively. Respondents said they expect the biggest benefits in areas such as process automation, data analysis, and workflow integration. Many cited AI’s ability to connect fragmented systems and reduce time wasted switching between platforms.
At the same time, the research highlights the growing focus on data preparation and governance. More than half of organizations said they are already taking steps to get their data ready for AI by introducing ethical-use policies (58%), cleaning up outdated data (57%), and reviewing access permissions (57%).
AI is also emerging as a tool for cybersecurity. 70% of IT leaders said they expect AI to help improve compliance and threat detection. Many organizations are already using AI in security operations centers to scan large volumes of data and detect anomalies faster than human analysts.
The technology is expanding beyond internal operations. Two-thirds of organizations said they are using AI-powered chatbots or virtual agents in customer contact centers, while 60% have deployed intelligent voice-response systems to manage routine requests and collect customer data.
Despite the enthusiasm, the survey shows that most companies are still early on their AI journey. Many are testing pilot programs, building governance frameworks, and training staff to use new tools responsibly. The report concludes that AI’s success will depend as much on data discipline and workforce readiness as on technology itself.
As companies refine their digital workplace strategies, the data points to a clear shift: AI is no longer a side experiment — it is becoming the foundation for how modern organizations work, communicate, and protect their data.
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