Continuum has launched a reverse logistics platform designed for distribution and manufacturing organizations.
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According to Continuum, the process of managing returns, including warranty management and repairs, incurs significant hidden costs for supply chain partners that average over 66% of the original sale price in B2C returns. That cost is higher in B2B.
The new platform connects distributors and manufacturers to simplify returns management for the entire chain, including the end-user.
“As the first returns, warranties and repairs network for distributors and manufacturers, Continuum is poised to revolutionize the way supply chain partners manage post-sales processes,” said Alex Witcpalek, CEO and founder. “We’re committed to strengthening supply chain relationships ultimately focusing on the end-user experience and fending off threats from the biggest ecommerce competition. Continuum delivers the tools and technologies supply chain partners need to streamline operations, enhance customer satisfaction and drive business growth.”
