In part of the State of eCommerce we shared how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.

Ian Heller discusses how marketplaces and other disruptors compete with distributors, how to estimate your company’s vulnerability to alternate channels and how to build moats around your business to create effective, sustainable differentiation.

The first of two webinars featuring the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of ecommerce.

As digital channels grow in importance to the buyer, Customer Service Reps will do less order entry and other repeat tasks. That opens a big opportunity for CSRs to add more value, including providing technical support and supporting customer operations.

In the second of three webinars in this series, you’ll learn the compelling economic case for an integrated sales model. Learn the process for creating a team of professional account managers who will work proactively over the phone in our Reinvention of Distributor Sales and Service webinar series.

Barb Zimmerman joined us to share her expertise on how distributors can use the capabilities of cloud ERP to run better, more profitable companies.

Watch a discussion on how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has led to a new sales channel.