Moblico, a Kansas City-based mobile engagement solutions company, and Continuum, a Chicago-headquartered multi-party returns management company, have announced a strategic partnership to improve how distributors manage warranties, repairs and returns.
The companies cited frustrating and cumbersome workflows in these areas as the impetus for the partnership.
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“The returns process, a critical component of post-sales communication, is now an integral part of our comprehensive solution, enabling us to support the entire customer journey from start to finish,” said Pierre Barbeau, co-founder and CEO of Moblico.
With the partnership, the two will integrate Moblico’s mobile engagement solutions with Continuum’s returns automation platform for a more streamlined and automated returns process. The result is more efficient returns, reducing manual processes and their associated costs.
“In a mobile-first world, enabling customers to create warranty claims, returns and exchanges with real-time inventory availability puts power in the hands of the customers,” Alex Witcpalek, founder and CEO of Continuum, said.
