MSC Industrial Direct Co. Inc. has reorganized its sales and corporate functions and announced several leadership changes aimed at improving customer engagement and aligning its operations with long-term business objectives, according to a new filing with the U.S. Securities and Exchange Commission.
Under the reorganization, Kim Shacklett has transitioned from senior vice president of sales and customer success to senior vice president of customer experience. Julie Rockett became vice president and chief people officer. In addition, Jahida Nadi joined MSC as senior vice president of sales.
The appointments were disclosed in an SEC filing dated Sept. 11, which described the changes as part of an ongoing effort to strengthen MSC’s organizational alignment. The company did not release compensation details or other contractual terms.
Nadi joins MSC after two decades with Hilti Corporation, a global manufacturer and direct-sales organization serving the construction, energy, and manufacturing industries. At Hilti, she held several senior roles, including executive vice president and general manager of the commercial division, and previously led the energy and industry segment. In those roles, she helped deliver sustained profit and revenue growth while improving employee engagement and customer experience.
Before her tenure at Hilti, Nadi began her career in the aerospace industry as an engineer. She earned an MBA with honors from the University of Southern California and a bachelor’s degree in structural engineering from the University of California, San Diego.
A company post on LinkedIn dated Sept. 30 welcomed Nadi to the leadership team, and MSC’s website now lists both Shacklett and Nadi in their updated roles.
MSC Industrial Direct, one of North America’s largest distributors of metalworking and maintenance, repair, and operations (MRO) supplies, serves manufacturing, government, and commercial customers through its ecommerce platform, call centers, and network of more than 80 branch locations.
Don’t miss any content from Distribution Strategy Group. Join our list.
