Global Industrial Co. reported another quarter of steady growth and improved profitability as it sharpened its focus on larger customers and continued its shift toward a more customer-centric business model.
The distributor said sales rose 3.3% in the third quarter to $353.6 million, marking its second straight period of revenue growth. The improvement was driven by strong demand from major strategic accounts, offsetting softer activity among smaller and one-time buyers that the company has intentionally stepped back from.
“We delivered our second consecutive quarter of revenue growth and strong profitability, reflecting solid execution and proactive management of the business,” said Anesa Chaibi, chief executive officer on the company’s most recent earnings call. “Performance was once again driven by our largest strategic accounts, where we are seeing good momentum and progress.”
Global Industrial also continued to benefit from its expansion in Canada, where recent investments in logistics, supply chain operations, and local teams have fueled two consecutive quarters of double-digit growth.
For the first nine months of the year, Global Industrial’s sales climbed 2% to $1.03 billion, while profits grew at a faster pace. The company said these gains reflect ongoing efforts to strengthen relationships with key accounts, improve service quality, and make it easier for customers to do business.
Chief financial officer Thomas Clark said sales growth was strongest among national and regional accounts in both the U.S. and Canada. While smaller orders declined, he described that as a deliberate decision to focus on customers with long-term potential.
Clark also noted that the company has continued to adjust pricing to manage rising costs, particularly following the government’s latest round of tariffs on steel and aluminum products. Despite these pressures, he said the company maintained healthy product availability and stable operations.
Transformation and Customer Focus
Chaibi said Global Industrial is during reshaping how it serves customers. The company is rolling out new tools, including a modern customer-relationship system, to give sales and service teams better visibility into customer needs. It is also expanding its range of products and solutions to deepen relationships with existing clients.
At the company’s trade show in September, Chaibi met with manufacturers and business customers from across North America. She said those conversations reinforced the company’s role as a trusted distribution partner. “By better showcasing our capabilities and telling our story with greater clarity, we will be well positioned for even greater success,” she said.
Chaibi said the company is managing through an uncertain market environment — including supply-chain and pricing pressures — by focusing on what it can control and by investing in its people, technology, and customers.
“We are advancing the transformation of our business model and putting the customer at the center of everything we do,” she said. “These efforts will better position us to grow, capitalize on new opportunities, and expand the markets we serve.”
With improving momentum among large accounts, a stronger position in Canada, and ongoing investments in customer experience, Global Industrial said it expects to finish the year on solid footing and carry that strength into 2026.
Don’t miss any content from Distribution Strategy Group. Join our list.
