eBusiness in B2B markets will change significantly in the next several years due to a growing emphasis on improving and providing a more consistent customer experience (CX) across channels.
Companies that focus strategically on the areas discussed in this whitepaper will come out ahead. They’ll be able to move more efficiently in response to change and grow revenue more quickly by applying a relentless focus to customer experience.
Download this whitepaper to learn how to prepare your business for the next three to five years:
- Key factors that affect the future of eBusiness
- How and why simple vs. complex transactions tie into the future
- How customer experience changes across channels in an omnichannel approach
- Changes to how product data is used, which is foundational to serve customers