Sonepar, Paris, a distributor of electrical products, solutions and related services, announced it will invest €1 billion in digital transformation to focus on a personalized customer experience while promoting their sustainability efforts and providing the best associate experience.
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Sonepar selected Microsoft, Publicis Sapient and Hitachi Solutions to drive its digital transformation efforts.
“Sonepar is transforming the relationship between the customers and its associates, between the digital and the physical, by orchestrating through its omnichannel platform a constant dialog to deliver the perfect order,” said Jérémie Profeta, Sonepar’s Chief Transformation Officer. “Sonepar will accomplish this via Spark, a synchronized omnichannel platform powered by Microsoft Azure and Dynamics 365.”