What Customers Want 2023: A Great Customer Experience Online and Offline
December 7 @ 12:00 pm - 1:00 pm EST
Partnering with distributors, Distribution Strategy Group has surveyed more than 15,000 customers across diverse sectors and geographies over the past 18 months on how they like to shop and buy, as well as what they require in the customer experience with distributors.
This research builds on prior surveys of more than 20,000 customers. While there has been a clear trend toward digital engagement and higher expectations around digital, our research revealed that it is definitely not one size fits all for customers in different sectors such as construction, industrial and retail. And there are meaningful differences in what large vs. small customers expect.
Our research also incorporates how distributors are responding to the demand to provide a better shopping and buying experience, as well as a better overall customer experience.
Join us on Dec. 7 at 9 PT/12 ET to hear the most important takeaways from our research, and their supporting data and analysis.
Wholesale Change: FleetPride CEO Kevin Weadick – Charting a Journey of Success
December 13 @ 12:00 pm - 1:00 pm EST
During his two-decade tenure with Grainger companies, Kevin Weadick demonstrated his versatility by contributing his expertise across multiple countries and diverse divisions such as Supply Chain, Marketing and Product Management. However, he attained the pinnacle of his Grainger career when he assumed the role of President for the company’s B2B Marketplace Enterprise, Zoro.
Given his remarkable track record, it’s no surprise that when FleetPride embarked on its quest for a new CEO, Kevin emerged as an exceptional candidate. Few can boast of extensive experience within a prominent branch-based distribution enterprise, coupled with a history of significant accomplishments in the dynamic realm of digital commerce, exemplified by his achievements at Zoro, a 100% online company.
At Zoro, it wasn’t just about sales growth; the company’s outstanding culture earned it numerous accolades as an exemplary employer. As CEO of FleetPride, Kevin is committed to replicating this culture success while strategically integrating digital solutions alongside FleetPride’s existing Branch and Sales strategy, while expanding the company’s emerging Service channel. All of this is in service to the company’s core purpose: “FleetPride keeps the country running.”
Join us on the Wholesale Change show on December 13 when we talk to Kevin about what he’s learned over his long distribution career, how he’s adapting to a new industry and how he plans to leverage his experience to achieve big goals at FleetPride.
How Distributors View AI in Their Businesses
Distributors recognize the value of AI for their businesses, according to Distribution Strategy Group’s recent State of AI in Distribution survey. More than half of distributors in the survey view AI as a tool that can bring a competitive edge for their businesses. About 15% said they believe AI is vital to the success of their business. And another 13% say they think it could be useful in some areas.