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Parts Town Moves Quickly on AI, But Tries Not to Break Things

Customers expect more digital tools and self-service options, said Parts Town CIO Jamie Head.

Latest News

Distribution Solutions Group Taps Barry Litwin to Lead TestEquity

Home Depot’s SRS to Acquire GMS in $5.5 Billion Deal, Expanding Specialty Building Distribution Network

Parts Town Moves Quickly on AI, But Tries Not to Break Things

DNOW and MRC Global to Merge in $1.5 Billion All-Stock Deal

5 Big Lessons from Day Two of the Applied AI for Distributors Conference

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Visit Public Distributor Index

"The Distribution Strategy Group isn’t just a research partner—they’re a strategic asset to any organization serious about leveraging customer insights for continuous improvement and growth. I highly recommend their services to anyone looking to elevate their business through intelligent survey design and actionable analysis." Kimberly Hunley
Director of Marketing, ARG Industrial
"The experience with DSG was very simple, with limited time investment for set up. The outputs were easy to understand and always accessible via their application. I can target very specific sets of feedback I am looking to collect without recreating the wheel each time or incurring a large expense. Overall, a very good experience."
Scott Thomas
Sr. Director of Sales & Service, Parksite
"Distribution Strategy Group’s Customer Experience RX Survey provided a clear, data-driven view of where we were excelling and where we were falling short. The feedback wasn’t just informative—it was actionable. We used the insights to address specific weaknesses, reinforce our strengths, and guide our team toward delivering a consistently better customer experience. This tool has become a vital component of our strategy to foster customer loyalty and drive performance improvements across the organization." Brad Rosenthal
VP Marketing, Bostwick-Braun
Understanding what is important to our customers and how well we are meeting their expectations is integral to our success and strategic planning for the future. The Customer Experience RX Survey delivers results that are easy to understand and data that both validates our current understanding of our business while driving change to make improvements to our offering. The DSG team is very easy to work with and has a strong understanding of the distribution industry. Eric Wessinger
President & CEO, Richards Supply Company
“Working with Distribution Strategy Group was an easy and professional experience from start to finish. The process required very little time or resources from our internal team, yet delivered valuable, actionable data from our customers. We were able to quickly apply those insights to make meaningful improvements across our company.” Mike Butler
Sr. Director of Marketing & Product Management, LINC Systems

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Tools to Help Distributors Maximize Sales Productivity

Join us on July 9, 9 PT/12 ET, as we discuss sales team efficiency, prioritize customer interactions, and drive more revenue with fewer resources.
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Using Technology to Drive Profits and Productivity

Join us on July 16, 9 PT/12 ET, as we discuss how to turn technology strategies into tangible outcomes.
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Industry Insights

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2025 Has Been Rocky for Many Distributors, But Outlook Could Be Rosy

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AI in Distribution

The Evolving Warehouse Function: 2025-2030

Maximize Your Operation With the Right Warehouse Design and Layout
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The Future of Fulfillment: 10 Modern Warehouse Design Trends That Actually Drive Results

Operations

Beyond the Metrics: Why Soft Skills Are the New Power Tools in Distribution

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Applied AI for Distributors

The biggest event in distribution is back: June 24-26, 2025. Join us in Chicago to learn how AI can help you activate new business and outrun your competitors.

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