Next Steps to Building the Right Customer Experience Online
In the second of two webinars on the State of eCommerce in Distribution we share how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.
- Why customer experience must be the center of everything you do online
- Next-step technologies and their states of adoption among distributors
- How distributors are differentiating online vs. pure ecommerce players and marketplaces
- Digital excellence requirements through 2025: Core functionality, UX and customer journey
- The importance of a capability roadmap