Determining what your customers want is the foundation for an extraordinary customer experience.
Dean Mueller
Dean Mueller is Partner at Distribution Strategy Group. He has more than 30 years of experience in sales and marketing and helps distributors build holistic digital strategies that drive a significant shift to online sales, improve profitability and grow customer satisfaction. Take your digital strategy to the next level. Contact Dean at [email protected].
Articles by Dean Mueller
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
ow your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate
Get the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and
Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
Take bold action to meet build an efficient, seamless experience no matter the channel your customers are shopping and buying from.
his free webinar we shared the results of our research on what your customers want in 2021 and beyond.
Distribution Strategy Group, formerly Real Results Marketing, conducted its ninth-annual State of eCommerce in Distribution survey from October-December 2020, updating the leading benchmark in
In this webinar, Part 2 in a series, Distribution Strategy Group’s experts provide a playbook on what to do in response to our survey
The adoption rate of ecommerce in distribution soared in 2020 with a weighted 26.3% increase from 2019 to 2020.
In the first of two webinars on the State of eCommerce in Distribution, we present the results of our 9 annual State of eCommerce
We had expected a sharp increase in the adoption of ecommerce in 2020 with the shifts in buying behavior due to the COVID-19 pandemic.
