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5 Ways to Uncover What Your Customers Really Want
Determining what your customers want is the foundation for an extraordinary customer experience.
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B2B Apps Are Changing the Way Distributors and Contractors Operate
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
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Webinar: True Omnichannel: Digital, Sales, Branches & Phones – Part 1 (March 9, 2022)
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
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Webinar: State of eCommerce in Distribution, Part 2 (February 23, 2022)
ow your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three years – and how you can differentiate by keeping customer experience front and center.
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Webinar: The 2022 State of eCommerce in Distribution, Part 1 (February 2, 2022)
Get the results of our exclusive 12th-annual State of eCommerce in Distribution research, a leading benchmark in the industry for adoption and drivers of ecommerce.
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Better Customer Experience? Distributors Lean Into eCommerce in 2022
Last year, we saw a sharp increase in the adoption of ecommerce due to the COVID-19 pandemic. eCommerce includes transactions through website, mobile and app but excludes EDI, punchout, email, fax and so on. As we prepare to unveil the results of our 12th-annual survey, the 2022 State of eCommerce in Distribution, we’re finding that…
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Distributors Must Go Beyond ‘Price and Availability’ to Remain Relevant to Manufacturers
Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
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Product Data is Critical if You Want to Compete in the Next 3-5 Years Online
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
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Webinar: A New Sales Model for Distributors
art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
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Webinar: The Reinvention of Distributor Sales & Service
This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating a team of professional account managers who work proactively over the phone.