Automating the Customer Journey
There is no doubt that the rate of technology adoption in distribution has accelerated over the past year. Customers are demanding it, and distributors have had a hard time meeting customer needs during the pandemic without it.
In this webinar our hosts discuss how and where distributors are automating the customer journey, from searching for the right product to the purchase and support after the sale. They examine available technology, including tried-and-true solutions and emerging technology such as AI-enabled sales tools that are providing a better experience for the customer.
- What technologies distributors are adopting
- How they’re using those technologies to better serve customers
- Where and how technology fits into a high-touch business model
- Where opportunities lie to improve your customers’ experience
Robert Kelley is Partner with Distribution Strategy Group. He’s had an extensive career as a technology leader with high-growth companies from high-technology startups to large public corporations. Using quantitative analytics models and software applications, Rob now helps distributors optimize pricing, quantify economic value, analyze the competition, and build customer profiles and market segmentation. Reach out to Rob today to take a data-driven approach to your business problems: