Best Practices in Omnichannel and Unified Commerce
In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy.
We identified, explored and explained best practices in omnichannel and what it means for various distributor business models, including sales and branch-driven, distribution center-based and pure digital.
Watch now, on-demand to learn how to:
- Harmonize customer experiences across channels
- Define omnichannel capability requirements by channel
- Integrate data and customer touchpoints to build new capabilities
- Use customer interaction and account data to provide superior insights to the distributor and provide greater relevance to buyers
