Gen X transitioned the business world into the digital era.
Brian Hopkins
As Chief Operations Officer of a Distribution Strategy Group, I'm in the unique position of having helped transform distribution companies and am now collaborating with AI vendors to understand their solutions. My background in industrial distribution operations, sales process management, and continuous improvement provides a different perspective on how distributors can leverage AI to transform margin and productivity challenges into competitive advantages.
Articles by Brian Hopkins
The real work begins after you commit to AI.
The recent implementation of tariffs by the U.S. administration has created unprecedented challenges for distribution companies. With tariffs ranging from 10% to nearly 50%
How distributors are solving real problems with LLMs.
It’s time to go from personal to organizational transformation.
Learn 4 ways tools like ChatGPT are already having an impact.
AI adoption delivers efficiency, enhanced customer experience and improved sales performance.
How the new upgraded ChatGPT Omni can change the game for distributors.
Shadow APIs can pose serious risks to your business if left unchecked.
Early AI adopters are realizing massive advantages over competitors.
A measured approach to AI will pay dividends down the line.
A winning customer-focused culture isn’t just about plans and methods.
How distributors can set themselves on the right CX path.
Distributors are experiencing a fundamental change in how they engage with customers.
Companies that focus on Customer Experience often outperform those that do not.