It’s time to go from personal to organizational transformation.
Brian Hopkins
As Chief Operations Officer of a Distribution Strategy Group, I'm in the unique position of having helped transform distribution companies and am now collaborating with AI vendors to understand their solutions. My background in industrial distribution operations, sales process management, and continuous improvement provides a different perspective on how distributors can leverage AI to transform margin and productivity challenges into competitive advantages.
Articles by Brian Hopkins
SRS expands in Iowa with new acquisition.
Recently acquired SRS Distribution contributed $6.4 billion.
Learn 4 ways tools like ChatGPT are already having an impact.
AI adoption delivers efficiency, enhanced customer experience and improved sales performance.
Hurricane Helene had impact on 3Q sales.
Distributor also tapped new leadership.
Success stories are an underutilized tool in distribution sales.
How the new upgraded ChatGPT Omni can change the game for distributors.
Shadow APIs can pose serious risks to your business if left unchecked.
Early AI adopters are realizing massive advantages over competitors.
A measured approach to AI will pay dividends down the line.
A winning customer-focused culture isn’t just about plans and methods.
How distributors can set themselves on the right CX path.
Distributors are experiencing a fundamental change in how they engage with customers.
Just over 47% reported significant gains in the second quarter.
Distributors are losing influence with customers.
Companies that focus on Customer Experience often outperform those that do not.
Companies typically start with small customers, grow some of them into large customers, continue to add new small customers and learn a lot from
Some of the best distribution companies have unified the diverse voices that make up a business into one message, both internally and externally. I