Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
Wholesale Change Show
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.
In this episode Zoro President Kevin Weadick joined hosts Ian Heller and Jonathan Bein for a discussion on the role third-party marketplaces can play
On this episode we have an entertaining and informative discussion with Brent Grover about trends and best practices in M&A in the distribution industry.
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
You’ll hear why distributors often fail at marketing — and how you can succeed in this episode of The Wholesale Change Show.
Two major deals at the end of 2021 ensured the year would end with a bang. Lawson Products, Gexpro Services and Test Equity joined
Mark Dancer shares how he thinks B2B innovators can reimagine physical stores and other real-world spaces to create new value for customers and open
Marketplaces have moved that endless assortment right in front of the customer. This has changed the dynamics for distributors and even more for master
Our Wholesale Change hosts and Tisdale discuss ADI’s remarkable journey.
What keeps Jennifer Murphy, President of NetPlus Alliance, up at night in a time of consolidation and disruption? The independent distributor’s relevance.
Product shortages, supply-chain delays, hard-to-find labor – what are the best practices in navigating through the current supply chain madness?
In this episode you’ll hear from this visionary leader about how they came to the decision and how the journey is going.
In this episode we spoke with Barry Litwin, CEO of Global Industrial Supply, a $1B distributor focusing on small and midsize businesses.
In this episode of Wholesale Change Ian Heller and Jonathan Bein talked about how conversations around the role of the sale rep today need
Upcoming Events
- This event has passed.
How Great Customer Experiences Build Loyalty and Profits
March 16 @ 12:00 pm - 1:00 pm EDT
Research proves a direct correlation between how customers rate their supplier experiences and their likelihood to buy more – and more often.
Small changes in loyalty can drive large increases in profitability.
This is well understood in B2C but B2B involves more complex relationships and transactions. Distributors must understand customer expectations and then design and deliver great experiences to reap the profits of greater loyalty.
On March 16, 2023, at 9 PT/12 ET, we’ll provide a practical and actionable way to think about and measure loyalty for distributors and demonstrate how this translates into lifetime value. Finally, we will cover how to improve your customers’ experiences so you can earn more sales and profits.
Related Events
We’ll provide a practical and actionable way to think about and measure loyalty for distributors.
- This event has passed.
Wholesale Change: Building Trust in the Channel, feat. Kevin Short, President & CEO, ORS Nasco
March 22 @ 12:00 pm - 1:00 pm EDT
The supply chain needs to run on trust – and without it, each member operates with less visibility, efficiency and profitability. Join your hosts Ian Heller and Jonathan Bein on March 22, at 9 PT/12 ET, for a frank conversation with Kevin Short, President and CEO of master wholesaler ORS Nasco. He’ll share his take on the importance of trust in the distribution channel in the name of better serving the end-customer. He’ll also share an update on ORS Nasco’s focus from 2023 on, as they look to refine their value proposition and better support distributors of all types.
Related Events
Join your hosts on March 22, at 9 PT/12 ET, for a frank conversation with Kevin Short, President and CEO of ORS Nasco.
- This event has passed.
How to Harness Data for Better Decision-Making
March 28 @ 12:00 pm - 1:00 pm EDT
All decision-makers know that data, rather than emotions, must act as the main driver for running their business.
The challenge is that today’s business leaders are inundated with data – their own company performance metrics, market data, economic data, customer data and people data. There’s so much information available that it’s overwhelming.
So, how can executives, business owners and management team members leverage the data at their disposal to improve their decision-making?
This session – on March 28, 2023, at 9 PT/12 ET – will leverage Alex Chausovsky’s expertise as a multi-decade seasoned data analyst, market researcher and consultant to teach practical and actionable methods for leveraging data to improve decision-making at all levels of the company.
Session attendees will learn how to:
- Improve strategic planning by utilizing company revenue, unit volume, etc. to identify trends, track business-cycle momentum, and see around the corner for the next three to six months.
- Leverage market intelligence and economic data to identify leading indicators and segments of the business that will under- and outperform in the short, medium and long term.
- Deploy data for your No. 1 asset – people – to improve your business’s attractiveness to new talent, streamline your hiring activities and improve retention for your existing workforce.
Related Events
Alex Chausovsky’s offers his expertise as an analyst for leveraging data to improve decision-making at all levels.
Wholesale Change – Charles D. Hale
- This event has passed.
Wholesale Change – Charles D. Hale
April 5 @ 12:00 pm - 1:00 pm EDT
Details coming soon!
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.
In this episode Zoro President Kevin Weadick joined hosts Ian Heller and Jonathan Bein for a discussion on the role third-party marketplaces can play
On this episode we have an entertaining and informative discussion with Brent Grover about trends and best practices in M&A in the distribution industry.
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
You’ll hear why distributors often fail at marketing — and how you can succeed in this episode of The Wholesale Change Show.
Two major deals at the end of 2021 ensured the year would end with a bang. Lawson Products, Gexpro Services and Test Equity joined
Mark Dancer shares how he thinks B2B innovators can reimagine physical stores and other real-world spaces to create new value for customers and open
Marketplaces have moved that endless assortment right in front of the customer. This has changed the dynamics for distributors and even more for master
Our Wholesale Change hosts and Tisdale discuss ADI’s remarkable journey.
What keeps Jennifer Murphy, President of NetPlus Alliance, up at night in a time of consolidation and disruption? The independent distributor’s relevance.
Product shortages, supply-chain delays, hard-to-find labor – what are the best practices in navigating through the current supply chain madness?
In this episode you’ll hear from this visionary leader about how they came to the decision and how the journey is going.
In this episode we spoke with Barry Litwin, CEO of Global Industrial Supply, a $1B distributor focusing on small and midsize businesses.
In this episode of Wholesale Change Ian Heller and Jonathan Bein talked about how conversations around the role of the sale rep today need
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.
In this episode Zoro President Kevin Weadick joined hosts Ian Heller and Jonathan Bein for a discussion on the role third-party marketplaces can play
On this episode we have an entertaining and informative discussion with Brent Grover about trends and best practices in M&A in the distribution industry.
Mark Dancer shares how distributors can reimagine physical stores so that they remain relevant long into the future.
You’ll hear why distributors often fail at marketing — and how you can succeed in this episode of The Wholesale Change Show.
Two major deals at the end of 2021 ensured the year would end with a bang. Lawson Products, Gexpro Services and Test Equity joined
Mark Dancer shares how he thinks B2B innovators can reimagine physical stores and other real-world spaces to create new value for customers and open
Marketplaces have moved that endless assortment right in front of the customer. This has changed the dynamics for distributors and even more for master
Our Wholesale Change hosts and Tisdale discuss ADI’s remarkable journey.
What keeps Jennifer Murphy, President of NetPlus Alliance, up at night in a time of consolidation and disruption? The independent distributor’s relevance.
Product shortages, supply-chain delays, hard-to-find labor – what are the best practices in navigating through the current supply chain madness?
In this episode you’ll hear from this visionary leader about how they came to the decision and how the journey is going.
In this episode we spoke with Barry Litwin, CEO of Global Industrial Supply, a $1B distributor focusing on small and midsize businesses.
In this episode of Wholesale Change Ian Heller and Jonathan Bein talked about how conversations around the role of the sale rep today need
