CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
Wholesale Change Show
How to transform independent distributors into a unified force.
How to become more important to channel partners and grow market share.
Customer-centered strategy is driving transformation at FleetPride.
How distributors can use AI to achieve greater efficiency and effectiveness.
Jay Greyson shares how and why distributors should prepare for an equity event.
Learn how M&A is changing the electrical channel ecosystem.
Klaus Werner shares how distributors can use AI to improve productivity, quality and profitability.
Palmer-Donavin CEO Robyn Pollina discusses her views on building a strong company culture.
Greenhill & Co.’s Newton Sears shares what buyers and sellers can expect in this market.
Ryan Loos, Chief Financial Officer at ConEquip Parts & Equipment, talks with Distribution Strategy Group about growth without an ecommerce footprint.
J.D. Ewing, CEO of COE Distributing, shares his advice for distributors.
We talked with Jeff McLendon on bridging the generational gap in the workplace.
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.
Upcoming Programs
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Chief Strategy Officer, Ian Heller will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Ian Heller describes how you should use this essential process to create accountability and help drive alignment around account potential.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT -
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT -
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
How to transform independent distributors into a unified force.
How to become more important to channel partners and grow market share.
Customer-centered strategy is driving transformation at FleetPride.
How distributors can use AI to achieve greater efficiency and effectiveness.
Jay Greyson shares how and why distributors should prepare for an equity event.
Learn how M&A is changing the electrical channel ecosystem.
Klaus Werner shares how distributors can use AI to improve productivity, quality and profitability.
Palmer-Donavin CEO Robyn Pollina discusses her views on building a strong company culture.
Greenhill & Co.’s Newton Sears shares what buyers and sellers can expect in this market.
Ryan Loos, Chief Financial Officer at ConEquip Parts & Equipment, talks with Distribution Strategy Group about growth without an ecommerce footprint.
J.D. Ewing, CEO of COE Distributing, shares his advice for distributors.
We talked with Jeff McLendon on bridging the generational gap in the workplace.
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.
CMO Ian Gresham talks about the power of BradyIFS + Envoy Solutions.
How to transform independent distributors into a unified force.
How to become more important to channel partners and grow market share.
Customer-centered strategy is driving transformation at FleetPride.
How distributors can use AI to achieve greater efficiency and effectiveness.
Jay Greyson shares how and why distributors should prepare for an equity event.
Learn how M&A is changing the electrical channel ecosystem.
Klaus Werner shares how distributors can use AI to improve productivity, quality and profitability.
Palmer-Donavin CEO Robyn Pollina discusses her views on building a strong company culture.
Greenhill & Co.’s Newton Sears shares what buyers and sellers can expect in this market.
Ryan Loos, Chief Financial Officer at ConEquip Parts & Equipment, talks with Distribution Strategy Group about growth without an ecommerce footprint.
J.D. Ewing, CEO of COE Distributing, shares his advice for distributors.
We talked with Jeff McLendon on bridging the generational gap in the workplace.
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Watch this episode to learn how Randy’s impressive focus on culture is directly tied to business results.
CEO Paul Kennedy about how the company’s focus on customer experience has driven profitable growth.
n this episode hosts Ian Heller and Jonathan Bein share the true costs of customer defection – and the real upside of reducing it.