Wholesale Change Show: Many Unhappy Returns (August 26, 2020)

Distributors hate returns. In addition to refunding the sale, they often have to liquidate the product and deal with the administrative hassles ranging from the customer to the supplier. By definition, every return means something went wrong somewhere, but do you have a comprehensive plan to reduce returns without angering customers? Ian and Jonathan will share some insights on how to improve in this frustrating but important area of customer service and operational excellence.

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