Customer service orientation is not a department.
It is an operational mindset that starts inside the four walls.
Operations
Pricing is the one place where math and momentum will work in your favor.
Part 8: Data Literacy and Performance Tracking.
Every time the unexpected happens, your reaction teaches your team how to handle the next one.
Distributors have access to a growing number of new technologies that enable them to work more efficiently and better understand their customers.
Leadership means seeing what others don’t and acting before it becomes a headline or a hospital report.
Time management is about setting the rhythm so that you’re working on the right things.
Distributors gaining ground aren’t just processing returns, they’re using intelligent systems to prevent returns.
Order processing rarely grabs headlines, but it often determines whether a distributor protects margin or watches it slip away.
You get tested when power and systems go out and you’ve got three hours to figure it out before you miss every commitment.
The best leaders don’t just talk. They listen. They translate. They show up. And they speak in a way that moves people forward.
AR/AP automation represents one of the fastest, most measurable wins in the automation journey.
Leadership begins with recognizing your own gaps, especially those related to your ego.
The most successful implementations start with clear process mapping, identifying the highest-impact automation opportunities first.
Frontline leadership isn’t about reports and titles. It’s about earning trust, solving real problems, and keeping the operation moving day in and day out.
Today’s profit leaders aren’t necessarily the biggest players, they’re the swiftest.
Why the smartest distribution leaders are designing facilities that adapt, scale, and perform under pressure.
If we want to lead smarter warehouses, we need smarter conversations. And that starts with soft stuff.
The game doesn’t end when the shift is over. It lives on in every person you’ve lifted up and every team you’ve shaped.
Regardless of how we got here, what many of us discovered is a career that offers more than just selling and moving boxes.
Upcoming Programs
Join us on Feb 11, 2026 at 9PT/12ET to learn how distributors are building modern, integrated technology stacks with ERP, data platforms, and AI.
Join us on Feb 18, 2026 at 9PT/12ET to learn how distribution leaders are building, buying, or overhauling ecommerce platforms.
Join us on Feb 19, 2026 at 9PT/12ET for a data-driven perspective on the forces shaping distribution.
Join us on Feb 25, 2026 at 9PT/12ET to explore pricing and costing strategies that protect margin and drive profitable growth.
Customer service orientation is not a department.
It is an operational mindset that starts inside the four walls.
Pricing is the one place where math and momentum will work in your favor.
Part 8: Data Literacy and Performance Tracking.
Every time the unexpected happens, your reaction teaches your team how to handle the next one.
Distributors have access to a growing number of new technologies that enable them to work more efficiently and better understand their customers.
Leadership means seeing what others don’t and acting before it becomes a headline or a hospital report.
Time management is about setting the rhythm so that you’re working on the right things.
Distributors gaining ground aren’t just processing returns, they’re using intelligent systems to prevent returns.
Order processing rarely grabs headlines, but it often determines whether a distributor protects margin or watches it slip away.
You get tested when power and systems go out and you’ve got three hours to figure it out before you miss every commitment.
The best leaders don’t just talk. They listen. They translate. They show up. And they speak in a way that moves people forward.
AR/AP automation represents one of the fastest, most measurable wins in the automation journey.
Leadership begins with recognizing your own gaps, especially those related to your ego.
The most successful implementations start with clear process mapping, identifying the highest-impact automation opportunities first.
Frontline leadership isn’t about reports and titles. It’s about earning trust, solving real problems, and keeping the operation moving day in and day out.
Today’s profit leaders aren’t necessarily the biggest players, they’re the swiftest.
Why the smartest distribution leaders are designing facilities that adapt, scale, and perform under pressure.
If we want to lead smarter warehouses, we need smarter conversations. And that starts with soft stuff.
The game doesn’t end when the shift is over. It lives on in every person you’ve lifted up and every team you’ve shaped.
Regardless of how we got here, what many of us discovered is a career that offers more than just selling and moving boxes.
Customer service orientation is not a department.
It is an operational mindset that starts inside the four walls.
Pricing is the one place where math and momentum will work in your favor.
Part 8: Data Literacy and Performance Tracking.
Every time the unexpected happens, your reaction teaches your team how to handle the next one.
Distributors have access to a growing number of new technologies that enable them to work more efficiently and better understand their customers.
Leadership means seeing what others don’t and acting before it becomes a headline or a hospital report.
Time management is about setting the rhythm so that you’re working on the right things.
Distributors gaining ground aren’t just processing returns, they’re using intelligent systems to prevent returns.
Order processing rarely grabs headlines, but it often determines whether a distributor protects margin or watches it slip away.
You get tested when power and systems go out and you’ve got three hours to figure it out before you miss every commitment.
The best leaders don’t just talk. They listen. They translate. They show up. And they speak in a way that moves people forward.
AR/AP automation represents one of the fastest, most measurable wins in the automation journey.
Leadership begins with recognizing your own gaps, especially those related to your ego.
The most successful implementations start with clear process mapping, identifying the highest-impact automation opportunities first.
Frontline leadership isn’t about reports and titles. It’s about earning trust, solving real problems, and keeping the operation moving day in and day out.
Today’s profit leaders aren’t necessarily the biggest players, they’re the swiftest.
Why the smartest distribution leaders are designing facilities that adapt, scale, and perform under pressure.
If we want to lead smarter warehouses, we need smarter conversations. And that starts with soft stuff.
The game doesn’t end when the shift is over. It lives on in every person you’ve lifted up and every team you’ve shaped.
Regardless of how we got here, what many of us discovered is a career that offers more than just selling and moving boxes.