In some distribution companies, CSRs have become profitable sellers.
Disruptive Technologies in B2B
Rapidly changing technology and well-capitalized competitors have disrupted the B2B market, with distributors scrambling to understand how these emerging tools can help them compete better.
How are distributors using technology to automate the customer journey? Get your free 2021 State of Technology in Distribution report now.
How to Select the Right Technologies for Your Customers’ Journey
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on their customer journey?
B2B Apps Are Changing the Way Distributors and Contractors Operate
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
The 4 Drivers of Ongoing Supply Chain Disruption in 2022
Labor shortages, port congestion and manufacturing delays are throwing off the supply chain’s delicate balance. Higher demand for products is exacerbating supply chain challenges.
How Zoro is Building Real Partnerships with Distributors with ‘No Competitive Risk’
Is there a way to compete with digital giants like Amazon while simultaneously expanding your customer base to markets you can’t reach through traditional methods?
How eCommerce Teams Can Drive More Revenue Through Their Website
Distributors must deliver customers’ desired browsing and shopping experience to compete against big names like Amazon Business and other digital-first competitors.
How to Build a Value-Added Services Strategy to Fight Digital Disruptors
Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
Distributors’ Digital Doom Loop
Many distributors have become so discouraged about how their websites are performing that they are investing less in overall digital capabilities. After all, why throw good money after bad if you believe you’ve failed so far? The problem is that your customers do have requirements that you need to meet with digital capabilities. And if…
‘Sourcing Simplified’: Factrees Aims to Change How B2B Channel Connections Are Made
Factrees wants to change channel dynamics for the better. I recently spoke with Williams, who has deep experience in B2B and B2C ecommerce, about his inspiration for the solution, and why the industry needs it right now.
The 4 Symptoms of Bad CRM
Here are four symptoms you may be using a “bad” CRM – one that doesn’t help the sales team do their jobs.