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  • Ian Heller
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Ian Heller

Ian Heller is the Founder and Chief Strategist for Distribution Strategy Group. He has more than 30 years of experience executing marketing and e-business strategy in the wholesale distribution industry, starting as a truck unloader at a Grainger branch while in college. He’s since held executive roles at GE Capital, Corporate Express, Newark Electronics and HD Supply. Ian has written and spoken extensively on the impact of digital disruption on distributors, and would love to start that conversation with you, your team or group. Reach out today at iheller@distributionstrategy.com.

Articles by Ian Heller

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Digital Strategy

How Lawson Products Grew Its Enterprise Value by 10x: A Differentiation Case Study for Distributors

Mike DeCata, CEO and president of Lawson Products, loves the way distribution touches all of our lives, and it shows. His impressive career spans
  • Ian Heller
  • May 5, 2021
The Distributor’s Fee-Based Services Imperative
Wholesale Change Show

Wholesale Change: The Distributor’s Fee-Based Services Imperative (April 28, 2021)

In this episode, Hurtte, of River Heights Consulting, joined Ian Heller and Jonathan Bein to talk about why, if distributors don’t have a plan
  • Ian Heller
  • April 28, 2021
A Way Around Amazon: Portfolio Management for Distributors
Distribution Sales Strategy

Wholesale Change: A Way Around Amazon: Portfolio Management for Distributors (April 14, 2021)

Learn how distributors can analyze transactional and customer-provided data to generate industry-specific insights, develop robust benchmarks and tailor advice to match customer objectives.
  • Ian Heller
  • April 14, 2021
A growing group of people with one clear leader in front
Distribution Industry Analysis

Distribution, Disrupted: How Associations Can Lead During Uncertain Times

In the wake of COVID-19, there has been plenty of speculation about the role of distribution associations and how they must adapt to disruption,
  • Ian Heller
  • April 2, 2021
Person passing the baton
Wholesale Change Show

Wholesale Change: Breaking Tradition: A Fresh Take on a 100-Year-Old Business (March 31, 2021)

Hosts Ian Heller and Jonathan Bein welcome Peter to the Wholesale Change show to provide his novel perspective on running a distribution company today.
  • Ian Heller
  • April 1, 2021
Why B2B Marketplaces Are Booming Today
Digital Strategy

Why B2B Marketplaces Are Booming Today

Despite early failure rates, B2B marketplaces mounted a major comeback and are rapidly outgrowing company-specific websites in many industries.
  • Ian Heller
  • March 26, 2021
3 Distribution Maxims That Are Wrong
Digital Strategy

3 Distribution Maxims That Are Wrong

Measuring profitability by enterprise gross margin is a sledgehammer approach to a problem requiring nuance and precision.
  • Ian Heller
  • March 22, 2021
The Lawson Products Path to Differentiation, feat. Michael DeCata, CEO of Lawson Products
Wholesale Change Show

The Lawson Products Path to Differentiation, feat. Michael DeCata, CEO of Lawson Products (March 17, 2021)

In this episode, DeCata joined Wholesale Change hosts Ian Heller and Jonathan Bein to talk about how Lawson Products is differentiating in today’s market
  • Ian Heller
  • March 17, 2021
Quarterly Checkup: Beyond the Numbers with Office Depot, Watsco, Motion, The Home Depot and Henry Schein
Wholesale Change Show

Wholesale Change: Beyond the Numbers with Office Depot, Watsco, Motion, The Home Depot and Henry Schein (March 3, 2021)

Ian Heller and Jonathan Bein go beyond the numbers for Office Depot (ODP), Watsco, Henry Schein, The Home Depot and Genuine Parts Co/Motion Industries
  • Ian Heller
  • March 3, 2021
Office Depot
B2B eCommerce

Office Depot Hires Former Amazon Business GM – and That’s Just the Start

In a series of moves, including bringing on the executive who launched Amazon Business, ODP is joining the marketplace war. With a flurry of
  • Ian Heller
  • March 1, 2021
How to Overcome Resistance to Strategic Pricing
Distribution Marketing

How to Overcome Resistance to Strategic Pricing

Learn the secrets to successful strategic pricing implementation and get the results you need with buy-in from your entire team.
  • Ian Heller
  • February 24, 2021
The role of associations in the distribution industry has evolved over the past decade as they work to add value for their members in a changing market marked by generational shift and consolidation. Ed Gerber, CEO of the Industrial Supply Association and distribution industry veteran, joins Distribution Strategy Group’s Ian Heller and Jonathan Bein for a look at how ISA is evolving to meet members’ needs in an unprecedented time.
Wholesale Change Show

Wholesale Change: The Role of Associations Amid Uncertainty (February 17, 2021)

In this episode, Ed Gerber, CEO of the Industrial Supply Association and distribution industry veteran, joined Distribution Strategy Group’s Ian Heller and Jonathan Bein
  • Ian Heller
  • February 18, 2021
How Johnstone Supply Built Company Culture Over Zoom: A Conversation with President and CEO John Tisera
Distribution Industry Analysis

How Johnstone Supply Built Company Culture Over Zoom: A Conversation with President and CEO John Tisera

Johnstone Supply saw its largest sales month in company history in June 2020 after responding to the pandemic with innovations at a local level
  • Ian Heller
  • February 8, 2021
Distributors’ Quarterly Checkup: Notable Results, Surprises and Market Moves from 2020
Wholesale Change Show

Distributors’ Quarterly Checkup: Notable Results, Surprises and Market Moves from 2020 (February 3, 2021)

The Wholesale Change hosts Ian Heller and Jonathan Bein dug into public distributors’ earnings reports from Amazon, Grainger, Applied Industrial and Avnet.
  • Ian Heller
  • February 4, 2021
The War Between Sales and Marketing is Marketing’s Fault
Distribution Marketing

The War Between Sales and Marketing is Marketing’s Fault

Marketers need to learn that when sales and marketing fight, sales wins. Even when they’re wrong.
  • Ian Heller
  • February 2, 2021
Home Depot, HD Supply and the Multifamily Market War
Wholesale Change Show

Wholesale Change: Home Depot, HD Supply and the Multifamily Market War (January 6, 2021)

We had a lively discussion about trends in the multifamily market, as well as the recent Home Depot-HD Supply acquisition.
  • Ian Heller
  • January 8, 2021
How to Build Successful B2B Customer Loyalty Programs
Distribution Marketing

How to Build Successful B2B Customer Loyalty Programs

Customer loyalty and incentive programs can help wholesale distribution companies build meaningful relationships with their customers to gain mindshare and wallet share.
  • Ian Heller
  • January 4, 2021
8 Reasons Distributors Fail at Digital
Digital Strategy

8 Reasons Distributors Fail at Digital

No matter how hard you try, it’s really easy to build a doomed website. In a recent episode of the Wholesale Change webcast and
  • Ian Heller
  • December 28, 2020
Secure Buy-in to Your Pricing Initiative
Wholesale Change Show

Wholesale Change: Secure Buy-in to Your Pricing Initiative (December 16, 2020)

Without buy-in from your entire team – including that salesperson that complains the most – a strategic pricing project will, simply put, not yield
  • Ian Heller
  • December 17, 2020
How Distributors Can (Finally) Succeed at Cross-Selling
Wholesale Change Show

Wholesale Change: How Distributors Can (Finally) Succeed at Cross-Selling

Debbie Paul joined Ian Heller and Jonathan Bein to talk about what’s in distributors’ way, and how emerging technologies are making it easier to
  • Ian Heller
  • December 10, 2020
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