Value Proposition
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It’s Not the Customers Who Hate You That Are the Problem
Indifferent customers pose the biggest challenge to your business.
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Quality Certifications: Understanding Their Importance and Growing Adoption Among End-Users
Quality certifications can be a competitive value-add for distributors.
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Why Distributors Need to Own the Shop Floor
Using technical solutions to own the shop floor is a win-win for distributors and customers.
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From Master Distributors to Marketplaces Part 2: Berkshire eSupply is an “Upside Down” Marketplace
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan, except for 3 big problems.
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How Arbill Built Its Product & Service Strategy on an Unwavering Foundation of Safety First
Safety distributor Arbill has developed a deep set of services, including training and compliance, as well as a private-label product line to meet customers’ needs.
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New Study: Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital offerings.
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Why Frank Hurtte Believes Fee-Based Services Are Do-or-Die for Distributors
In his book, The Distributor’s Fee Based Services Manifesto: Why You Need to Consider Charging for Your Services, distribution expert Frank Hurtte argues that distributors face a tough challenge. As market forces, demographics, alternative channels and the internet push against their half-century-old model of wrapping value-added services charges into product margins, distributors must change their revenue model or perish.
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How to Select, Sell and Deliver the Right Value-Added Services for Your Business
It is increasingly important for distributors to add value and differentiate themselves from the competition. Peter Neuberger, CEO of United Performance Metals, shared with DSG how to be intentional and disciplined about the value-added services you provide to optimize the benefit they have for your business.
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It’s Not Your Grandfather’s Industry Anymore
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how distributors can take strategic action in response to disruption. Download the report now.
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Differentiation by Design: Moving the Distribution Industry into 21st Century Goes Beyond Digital
Peter Jackson, CEO of Miller Industrial Supply, came up in the world of consumer marketing and design before breaking into industrial distribution when he bought Miller Industrial – a 100-year-old MRO and hardware distributor based in the Chicago area – in 2018. Although he’s a newcomer to the distribution industry, he brings ringing endorsements from…