Indifferent customers pose the biggest challenge to your business.
Value Proposition
Quality certifications can be a competitive value-add for distributors.
Using technical solutions to own the shop floor is a win-win for distributors and customers.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Safety distributor Arbill has developed a deep set of services, including training and compliance, as well as a private-label product line to meet customers’
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In his book, The Distributor’s Fee Based Services Manifesto: Why You Need to Consider Charging for Your Services, distribution expert Frank Hurtte argues that distributors face a tough challenge. As market
It is increasingly important for distributors to add value and differentiate themselves from the competition. Peter Neuberger, CEO of United Performance Metals, shared with
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how
Peter Jackson, CEO of Miller Industrial Supply, came up in the world of consumer marketing and design before breaking into industrial distribution when he
Learn how distributors can analyze transactional and customer-provided data to generate industry-specific insights, develop robust benchmarks and tailor advice to match customer objectives.
In this free whitepaper, we outline how distributors can build a more consultative and adaptive sales force to differentiate in 2021 and beyond.
Distributors who regularly solicit their customers’ input via customer surveys gain important insights for decision-making.
You’ll know you’re stuck in a brand graveyard if your customers only buy a small percentage of your product offering, only buy big products
For some companies, an annual increase of 1% in customer retention over each of the next ten years results in 20% increase in annual
To understand how vulnerable a distribution vertical is to disruption, look at the relationship between the product category’s complexity and the ability for the
Here’s what to consider when considering what “product” means to your distribution business and your customer relationships.
Distributors’ field sales teams are adapting to a new way of reaching prospects now that they cannot just get in the car to visit
Distributors worry that Fulfillment by Amazon (FBA) is assuming key distributor roles and erasing them from the equation. The service picks, packs, ships and
Distributors: Are you looking for some simple, straightforward and painless ways to make adjustments that improve your profitability? Here are a few of our
Upcoming Programs
Technology Leader Panel: How AI is Redefining Sales and Marketing
April 25 @ 12:00 pm - 1:00 pm EDT
In a world where customer experience is king, AI is transforming sales and marketing operations for distributors. Distributors can use AI to better understand their customers, streamline processes and drive revenue growth.
Opportunities are vast for applying AI in sales and marketing, including:
- Predictive analytics for customer behavior
- Personalization
- Lead qualification
- Automation for administrative tasks
- Support from chatbots and virtual assistants
- Optimizing content
- Dynamic pricing
- Forecasting capabilities
Distributors also need to integrate the right technologies into their arsenal to take full advantage of these opportunities. Where should they start?
With extensive backgrounds in technology, marketing, sales and ecommerce, our panelists are well-positioned to share how AI can optimize and improve the effectiveness of their sales and marketing efforts. Join us April 25 at 9 PT/12 ET for this powerful program.
Details
- Date:
- April 25
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/how-ai-is-redefining-sales-and-marketing
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us as our panelists share how AI can optimize and improve the effectiveness of their sales and marketing efforts.
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Any distributor with an outside sales force should use gap analysis to review sales performance and provide coaching for their reps. While this is a common approach for driving results, it’s not universal and it’s often applied inconsistently or infrequently.
In this webinar, DSG Chief Strategy Officer, Ian Heller will describe exactly how you should use this essential process to create accountability and help clarify and drive alignment around account potential. Ian will also talk about tools that help you do the job and offer best practices around actions you can take to ensure you close the gaps you identify.
If outside sales reps are an important part of your demand generation and customer management strategy, don’t miss this event. Join us on May 1, 2024 at 12 ET/9 PT. Bring your own ideas and questions and participate in the conversation.
Details
- Date:
- May 1
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/breakthrough-sales-coaching-with-gap-analysis
Related Events
Ian Heller describes how you should use this essential process to create accountability and help drive alignment around account potential.
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Distributor CRM and Sales Analytics: Using Data and Technology to Win
May 1 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Indifferent customers pose the biggest challenge to your business.
Quality certifications can be a competitive value-add for distributors.
Using technical solutions to own the shop floor is a win-win for distributors and customers.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Safety distributor Arbill has developed a deep set of services, including training and compliance, as well as a private-label product line to meet customers’
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In his book, The Distributor’s Fee Based Services Manifesto: Why You Need to Consider Charging for Your Services, distribution expert Frank Hurtte argues that distributors face a tough challenge. As market
It is increasingly important for distributors to add value and differentiate themselves from the competition. Peter Neuberger, CEO of United Performance Metals, shared with
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how
Peter Jackson, CEO of Miller Industrial Supply, came up in the world of consumer marketing and design before breaking into industrial distribution when he
Learn how distributors can analyze transactional and customer-provided data to generate industry-specific insights, develop robust benchmarks and tailor advice to match customer objectives.
In this free whitepaper, we outline how distributors can build a more consultative and adaptive sales force to differentiate in 2021 and beyond.
Distributors who regularly solicit their customers’ input via customer surveys gain important insights for decision-making.
You’ll know you’re stuck in a brand graveyard if your customers only buy a small percentage of your product offering, only buy big products
For some companies, an annual increase of 1% in customer retention over each of the next ten years results in 20% increase in annual
To understand how vulnerable a distribution vertical is to disruption, look at the relationship between the product category’s complexity and the ability for the
Here’s what to consider when considering what “product” means to your distribution business and your customer relationships.
Distributors’ field sales teams are adapting to a new way of reaching prospects now that they cannot just get in the car to visit
Distributors worry that Fulfillment by Amazon (FBA) is assuming key distributor roles and erasing them from the equation. The service picks, packs, ships and
Distributors: Are you looking for some simple, straightforward and painless ways to make adjustments that improve your profitability? Here are a few of our
Indifferent customers pose the biggest challenge to your business.
Quality certifications can be a competitive value-add for distributors.
Using technical solutions to own the shop floor is a win-win for distributors and customers.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Safety distributor Arbill has developed a deep set of services, including training and compliance, as well as a private-label product line to meet customers’
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
In his book, The Distributor’s Fee Based Services Manifesto: Why You Need to Consider Charging for Your Services, distribution expert Frank Hurtte argues that distributors face a tough challenge. As market
It is increasingly important for distributors to add value and differentiate themselves from the competition. Peter Neuberger, CEO of United Performance Metals, shared with
This post previews some of the key findings in the first report based on our research for the National Association of Wholesaler-Distributors into how
Peter Jackson, CEO of Miller Industrial Supply, came up in the world of consumer marketing and design before breaking into industrial distribution when he
Learn how distributors can analyze transactional and customer-provided data to generate industry-specific insights, develop robust benchmarks and tailor advice to match customer objectives.
In this free whitepaper, we outline how distributors can build a more consultative and adaptive sales force to differentiate in 2021 and beyond.
Distributors who regularly solicit their customers’ input via customer surveys gain important insights for decision-making.
You’ll know you’re stuck in a brand graveyard if your customers only buy a small percentage of your product offering, only buy big products
For some companies, an annual increase of 1% in customer retention over each of the next ten years results in 20% increase in annual
To understand how vulnerable a distribution vertical is to disruption, look at the relationship between the product category’s complexity and the ability for the
Here’s what to consider when considering what “product” means to your distribution business and your customer relationships.
Distributors’ field sales teams are adapting to a new way of reaching prospects now that they cannot just get in the car to visit
Distributors worry that Fulfillment by Amazon (FBA) is assuming key distributor roles and erasing them from the equation. The service picks, packs, ships and
Distributors: Are you looking for some simple, straightforward and painless ways to make adjustments that improve your profitability? Here are a few of our