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Strategy

5 ways to uncover
Strategy

5 Ways to Uncover What Your Customers Really Want

Determining what your customers want is the foundation for an extraordinary customer experience.
  • Dean Mueller
  • June 29, 2022
wc-take-control-of-your-profitability
Strategy

The Solution to Fixing Profitability? Focus on Profit Peaks – Not Drains

We spoke with Byrnes about how distributors can take back control in this unpredictable market.
  • Jonathan Bein
  • June 20, 2022
dirk q&a
Strategy

Dirk Beveridge on How the Role of Leaders Must Change in Distribution 

Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
  • Jonathan Bein
  • June 1, 2022
How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 
Distribution Marketing

How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 

Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
  • Jonathan Bein
  • May 2, 2022
elements of distribution on a microchip surrounded by boxes
Distribution Sales Strategy

Webinar: State of Distributor Technology: A Guide for Growth (April 6, 2022)

In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
  • Jonathan Bein
  • April 19, 2022
stacks of shipping containers
Distribution Sales Strategy

Webinar: How to Manage and Recover from Supply Chain Disruptions (March 23, 2022)

In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
  • Ian Heller
  • March 25, 2022
How to Build a Value-Added Services Strategy to Fight Digital Disruptors
Digital Strategy

How to Build a Value-Added Services Strategy to Fight Digital Disruptors 

Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
  • Ian Heller
  • March 14, 2022
person on tablet with digital icons representing omnichannel
Distribution Sales Strategy

Webinar: True Omnichannel: Digital, Sales, Branches & Phones – Part 1 (March 9, 2022)

In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy. 
  • Dean Mueller
  • March 9, 2022
M&A Boom
Distribution Industry Analysis

Brent Grover: M&A Boom in Distribution is ‘Not Sustainable’ 

Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will
  • Jonathan Bein
  • March 7, 2022
economist presentation
Distribution Industry Analysis

ITR Economics Forecasts Growth Through 2025; Labor Shortage to Ease in 2024 

The U.S. economy is quickly bouncing back from COVID. The supply chain is slowly correcting itself, and distributors will see a lot of growth
  • Ian Heller
  • February 14, 2022
hand holding tablet with other hand manipulating holographic data over it
Distribution Sales Strategy

Webinar: A New Sales Model for Distributors

art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
  • Dean Mueller
  • December 1, 2021
What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It
Distribution Industry Analysis

What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It

Helgi Leja, of Distribution Performance Solutions, and Bruce Strahan, of Argon & Co., talk about managing through a supply chain crisis like the one
  • Jonathan Bein
  • November 23, 2021
people putting gears together
Distribution Sales Strategy

Webinar: The Reinvention of Distributor Sales & Service

This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating
  • Dean Mueller
  • November 17, 2021
Benco Dental
Digital Strategy

Benco Dental on Its Transformation into an “IT/Data Business That Also Sells Dental Products”

With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
  • Jonathan Bein
  • November 9, 2021
phone hanging from a chord
Distribution Sales Strategy

Webinar: A New Sales Channel – Telephone-Based Sales Reps

In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
  • Dean Mueller
  • October 20, 2021
sales channel icons - phone, email, mail, marketplace, storefront
Distribution Sales Strategy

Webinar: State of Manufacturer Sales Channels

In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
  • Dean Mueller
  • October 6, 2021
checklist
Distribution Marketing

40+ Ways Distributors Are Using Analytics for Growth

Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
  • Jonathan Bein
  • September 27, 2021
Distribution Industry Analysis

3 New Strategies Distributors Are Embracing in 2022

Distributors learned some difficult lessons through the pandemic, and they’re planning to build resilience by investing further in digital capabilities, accommodating remote work where feasible, and more.  This post
  • Ian Heller
  • September 8, 2021
hand holding phone with holographic shopping carts being projected from the screen
Distribution Sales Strategy

Webinar: 2021 State of Shopping and Buying in Distribution

his free webinar we shared the results of our research on what your customers want in 2021 and beyond.
  • Dean Mueller
  • August 3, 2021
Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines
Digital Strategy

New Study: Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines

Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
  • Ian Heller
  • July 27, 2021

Upcoming Programs

  • Upcoming Program

AI News and Gurus: The Show for Intelligent Distributors

Join us on Tuesday, Oct 14, 2025 at 9 PT/12 ET for our newest session of AI News and Gurus: The Show for Intelligent
Register Now
  • Upcoming Program

AI Impact: New Jobs or No Jobs?

Join us on Oct15, 2025, 9 PT/12 ET for a friendly but tough debate over AI’s real impact on jobs and human labor.
Register Now
  • Upcoming Program

State of eCommerce

Join us on Oct 22, 2025 at 9PT/12ET for the latest findings from our comprehensive research on the state of eCommerce in distribution.
Register Now
  • Upcoming Program

How Distributors are Driving Productivity with Process Automation

Join us on Oct 29, 2025 at 9PT/12ET as top distribution leaders share actionable ideas on productivity through automation.
Register Now
5 ways to uncover
Strategy

5 Ways to Uncover What Your Customers Really Want

Determining what your customers want is the foundation for an extraordinary customer experience.
  • Dean Mueller
  • June 29, 2022
wc-take-control-of-your-profitability
Strategy

The Solution to Fixing Profitability? Focus on Profit Peaks – Not Drains

We spoke with Byrnes about how distributors can take back control in this unpredictable market.
  • Jonathan Bein
  • June 20, 2022
dirk q&a
Strategy

Dirk Beveridge on How the Role of Leaders Must Change in Distribution 

Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
  • Jonathan Bein
  • June 1, 2022
How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 
Distribution Marketing

How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 

Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
  • Jonathan Bein
  • May 2, 2022
elements of distribution on a microchip surrounded by boxes
Distribution Sales Strategy

Webinar: State of Distributor Technology: A Guide for Growth (April 6, 2022)

In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
  • Jonathan Bein
  • April 19, 2022
stacks of shipping containers
Distribution Sales Strategy

Webinar: How to Manage and Recover from Supply Chain Disruptions (March 23, 2022)

In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
  • Ian Heller
  • March 25, 2022
How to Build a Value-Added Services Strategy to Fight Digital Disruptors
Digital Strategy

How to Build a Value-Added Services Strategy to Fight Digital Disruptors 

Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
  • Ian Heller
  • March 14, 2022
person on tablet with digital icons representing omnichannel
Distribution Sales Strategy

Webinar: True Omnichannel: Digital, Sales, Branches & Phones – Part 1 (March 9, 2022)

In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy. 
  • Dean Mueller
  • March 9, 2022
M&A Boom
Distribution Industry Analysis

Brent Grover: M&A Boom in Distribution is ‘Not Sustainable’ 

Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will
  • Jonathan Bein
  • March 7, 2022
economist presentation
Distribution Industry Analysis

ITR Economics Forecasts Growth Through 2025; Labor Shortage to Ease in 2024 

The U.S. economy is quickly bouncing back from COVID. The supply chain is slowly correcting itself, and distributors will see a lot of growth
  • Ian Heller
  • February 14, 2022
hand holding tablet with other hand manipulating holographic data over it
Distribution Sales Strategy

Webinar: A New Sales Model for Distributors

art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
  • Dean Mueller
  • December 1, 2021
What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It
Distribution Industry Analysis

What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It

Helgi Leja, of Distribution Performance Solutions, and Bruce Strahan, of Argon & Co., talk about managing through a supply chain crisis like the one
  • Jonathan Bein
  • November 23, 2021
people putting gears together
Distribution Sales Strategy

Webinar: The Reinvention of Distributor Sales & Service

This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating
  • Dean Mueller
  • November 17, 2021
Benco Dental
Digital Strategy

Benco Dental on Its Transformation into an “IT/Data Business That Also Sells Dental Products”

With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
  • Jonathan Bein
  • November 9, 2021
phone hanging from a chord
Distribution Sales Strategy

Webinar: A New Sales Channel – Telephone-Based Sales Reps

In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
  • Dean Mueller
  • October 20, 2021
sales channel icons - phone, email, mail, marketplace, storefront
Distribution Sales Strategy

Webinar: State of Manufacturer Sales Channels

In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
  • Dean Mueller
  • October 6, 2021
checklist
Distribution Marketing

40+ Ways Distributors Are Using Analytics for Growth

Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
  • Jonathan Bein
  • September 27, 2021
Distribution Industry Analysis

3 New Strategies Distributors Are Embracing in 2022

Distributors learned some difficult lessons through the pandemic, and they’re planning to build resilience by investing further in digital capabilities, accommodating remote work where feasible, and more.  This post
  • Ian Heller
  • September 8, 2021
hand holding phone with holographic shopping carts being projected from the screen
Distribution Sales Strategy

Webinar: 2021 State of Shopping and Buying in Distribution

his free webinar we shared the results of our research on what your customers want in 2021 and beyond.
  • Dean Mueller
  • August 3, 2021
Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines
Digital Strategy

New Study: Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines

Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
  • Ian Heller
  • July 27, 2021

Recent Reports

Strategic Approaches for Sustainable Growth

Best Practices to Compete in a Changing Market

Report: State of Distributor Pricing and Costing

The State of Customer Experience in Distribution

5 ways to uncover
Strategy

5 Ways to Uncover What Your Customers Really Want

Determining what your customers want is the foundation for an extraordinary customer experience.
  • Dean Mueller
  • June 29, 2022
wc-take-control-of-your-profitability
Strategy

The Solution to Fixing Profitability? Focus on Profit Peaks – Not Drains

We spoke with Byrnes about how distributors can take back control in this unpredictable market.
  • Jonathan Bein
  • June 20, 2022
dirk q&a
Strategy

Dirk Beveridge on How the Role of Leaders Must Change in Distribution 

Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
  • Jonathan Bein
  • June 1, 2022
How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 
Distribution Marketing

How Dakota Supply Group is Driving ‘Intentional Growth’ in Rural America 

Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
  • Jonathan Bein
  • May 2, 2022
elements of distribution on a microchip surrounded by boxes
Distribution Sales Strategy

Webinar: State of Distributor Technology: A Guide for Growth (April 6, 2022)

In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act
  • Jonathan Bein
  • April 19, 2022
stacks of shipping containers
Distribution Sales Strategy

Webinar: How to Manage and Recover from Supply Chain Disruptions (March 23, 2022)

In this webinar, we presented the findings from our survey and added our own expertise so you can learn the best practices to detect,
  • Ian Heller
  • March 25, 2022
How to Build a Value-Added Services Strategy to Fight Digital Disruptors
Digital Strategy

How to Build a Value-Added Services Strategy to Fight Digital Disruptors 

Distributors must become more effective at offering and managing value-added services because some of the most aggressive disruptors are taking share.
  • Ian Heller
  • March 14, 2022
person on tablet with digital icons representing omnichannel
Distribution Sales Strategy

Webinar: True Omnichannel: Digital, Sales, Branches & Phones – Part 1 (March 9, 2022)

In this webinar, Distribution Strategy Group shared how best-in-class distributors deliver seamless customer experiences no matter where their customers shop and buy. 
  • Dean Mueller
  • March 9, 2022
M&A Boom
Distribution Industry Analysis

Brent Grover: M&A Boom in Distribution is ‘Not Sustainable’ 

Although 2022 seems primed for another bull year, NAW Fellow Brent Grover believes that distribution M&A has hit a peak in value and will
  • Jonathan Bein
  • March 7, 2022
economist presentation
Distribution Industry Analysis

ITR Economics Forecasts Growth Through 2025; Labor Shortage to Ease in 2024 

The U.S. economy is quickly bouncing back from COVID. The supply chain is slowly correcting itself, and distributors will see a lot of growth
  • Ian Heller
  • February 14, 2022
hand holding tablet with other hand manipulating holographic data over it
Distribution Sales Strategy

Webinar: A New Sales Model for Distributors

art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
  • Dean Mueller
  • December 1, 2021
What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It
Distribution Industry Analysis

What’s Driving the Supply Chain Crisis, and How Distributors Can Navigate It

Helgi Leja, of Distribution Performance Solutions, and Bruce Strahan, of Argon & Co., talk about managing through a supply chain crisis like the one
  • Jonathan Bein
  • November 23, 2021
people putting gears together
Distribution Sales Strategy

Webinar: The Reinvention of Distributor Sales & Service

This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating
  • Dean Mueller
  • November 17, 2021
Benco Dental
Digital Strategy

Benco Dental on Its Transformation into an “IT/Data Business That Also Sells Dental Products”

With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
  • Jonathan Bein
  • November 9, 2021
phone hanging from a chord
Distribution Sales Strategy

Webinar: A New Sales Channel – Telephone-Based Sales Reps

In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
  • Dean Mueller
  • October 20, 2021
sales channel icons - phone, email, mail, marketplace, storefront
Distribution Sales Strategy

Webinar: State of Manufacturer Sales Channels

In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
  • Dean Mueller
  • October 6, 2021
checklist
Distribution Marketing

40+ Ways Distributors Are Using Analytics for Growth

Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
  • Jonathan Bein
  • September 27, 2021
Distribution Industry Analysis

3 New Strategies Distributors Are Embracing in 2022

Distributors learned some difficult lessons through the pandemic, and they’re planning to build resilience by investing further in digital capabilities, accommodating remote work where feasible, and more.  This post
  • Ian Heller
  • September 8, 2021
hand holding phone with holographic shopping carts being projected from the screen
Distribution Sales Strategy

Webinar: 2021 State of Shopping and Buying in Distribution

his free webinar we shared the results of our research on what your customers want in 2021 and beyond.
  • Dean Mueller
  • August 3, 2021
Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines
Digital Strategy

New Study: Distributors’ Customers Prefer Manufacturers’ Websites and Search Engines

Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
  • Ian Heller
  • July 27, 2021
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